Cool, just wanted to verify.  Thanks Ankur.

Sent from an Apple iOS device with very tiny touchscreen input keys.  Please 
excude my typtos.

> On Sep 21, 2016, at 10:05 AM, Ankur Srivastava <ansrivast...@linkedin.com> 
> wrote:
> 
> Hi Bill,
> 
> You are correct, you create a screen-pop workflow. More details in below link:
> 
> http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/finesse/white-paper-c11-730904.html
> 
> Regards,
> Ankur
> 
>> On Tue, Sep 20, 2016 at 11:02 PM, Bill Talley <btal...@gmail.com> wrote:
>> To clarify, you're doing something like a get request using a workflow task 
>> to pull in data to the Finesse interface from your help desk software?  Or 
>> are you grabbing the data via the CCX script?
>> 
>>> On Tue, Sep 20, 2016 at 11:59 AM, Ankur Srivastava via cisco-voip 
>>> <cisco-voip@puck.nether.net> wrote:
>>> Yep Finesse can do that, we have it working in our company to pull helpdesk 
>>> ticket information when agent receives the call
>>> 
>>> Regards,
>>> Ankur
>>> 
>>>> On Tue, Sep 20, 2016 at 10:10 PM, Carlo Calabrese via cisco-voip 
>>>> <cisco-voip@puck.nether.net> wrote:
>>>> I have a group that does a web page dip thru CAD. Now I need to get them 
>>>> ready for Finesse,
>>>> Can Finesse do the web page dip? trying to find documentation on it.
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>> 
> 
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