Hi Nathan, Mathew, all,
Just checking if you have have had any other issues or feedback to share for
11.5?
There are a few things that have caught our attention and might be a good place
to share:
* CSCvb67761: Live Data Streaming Source Offline after 'maxThreads'
exhausted on port 9443
* This is due to the Agent State Log Report causing high CPU and
affecting the socket.IO service, eventually leading to LD to shut down
* If you are having issues of LD not working under load or user
complaining of constant disconnects, disable this one report and it should be
resolved. We are investigating the fix, but this is due to the fact that the
initial data is being loaded from the DB snapshot for this report and thus
putting a lot of load on the system.
* This is affecting a small % of customers, but the workaround is simple.
* Disable
viewId=5D411E8A10000140000000230A4E5E6B
filterId=AgentStateDetailStats agentID=loginId from the Finesse layout
* CSCvb93630: UCCX: Calls recorded by Media Sense are not tagged by UCCX
11.5
* This is a sev2 defect, so please be mindful of this
* Fix will be released soon
* Handling ECDSA certificates: updated strategy and required COP files have
been published to TAC. So if you are having trouble working with ECDSA
certificates or looking to disable them (like the enterprise parameter
mentioned below, which is for CUCM only) - please get in touch with TAC.
Apart from that, any other general feedback on upgrade experience or on Finesse
etc. are most welcome, please share the same.
Thanks.
Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065
From: cisco-voip
<[email protected]<mailto:[email protected]>>
on behalf of Nathan Reeves
<[email protected]<mailto:[email protected]>>
Date: Wednesday, 26 October 2016 at 2:48 PM
To: Matthew Loraditch
<[email protected]<mailto:[email protected]>>
Cc: "[email protected]<mailto:[email protected]>"
<[email protected]<mailto:[email protected]>>
Subject: Re: [cisco-voip] CCX 11.5 Upgrade Issues
I saw something similar with a fresh install / upgrade (from 11.0 to 11.5 -
didn't have a bootable 11.5 ISO) I attempted last week.
Found that the upgrade via GUI wouldn't successfully complete. It would get to
the section that mentions releasing the upgrade lock but never actually does
so. I posted on the cisco forums and it was suggested to do the upgrade via
cli. This did complete successfully, but like you encountered, services
wouldn't start on the first boot following upgrade. I completed a subsequent
reboot and things came up as expected.
Was in between moving employers so haven't managed to get back to the home lab
to take any further look at logins unfort.
Nathan
On Tuesday, October 25, 2016, Matthew Loraditch
<[email protected]<mailto:[email protected]>>
wrote:
11.0. It was not Finesse, that and CUIC were the only Tomcats that started and
Finesse actually worked. Agents could login and take calls in my testing.
The regular Tomcat service and the dependent services that run /appadmin
/cmplatform etc would not start. This was occurring before live agents even
logged in.
From:[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>
[mailto:[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>]
On Behalf Of Anthony Holloway
Sent: Monday, October 24, 2016 2:46 PM
To: Matthew Loraditch
<[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>>
Cc:
[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>
Subject: Re: [cisco-voip] CCX 11.5 Upgrade Issues
What UCCX version were you coming from, and what are the Finesse browser
versions in use?
I wonder if 11.5 is a resource hog, or if you might be hitting the Finesse Live
Data issue I had a few months back when moving to UCCX 11.0 and using IE9 in
non-compatibilty mode, and IE11 in compatibility mode.
https://communities.cisco.com/thread/65762?start=0&tstart=0
On Mon, Oct 24, 2016 at 12:46 PM, Matthew Loraditch
<[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>>
wrote:
So after getting some sleep, I figured I’d publish this PSA. Don’t run CCX 11.5
on C200M2 BE6K. while it may be able to handle it from a numbers basis, It
can’t handle it. 11.5 is a resource hog. Once I moved it to a BE7H I have and
upped it to the CPU and RAM of 400 user OVA it started working. The RAM/CPU
increase had been discussed as a possible option. Although I now have an OVA
mismatch because I only have one hard drive.
Essentially there are timeouts on the various components that run under tomcat
and if Tomcat doesn’t come up in 10 minutes they never will come online.
I now have to experiment with the RAM/CPU and see if it will be ok on the
better hardware with the normal settings or not and then upgrade my normal
hosts hardware. Boy did I have no idea what rabbit hole I was going down. My
supervisors owe me some drinks…
From: Matthew Loraditch
Sent: Monday, October 24, 2016 12:21 AM
To: Matthew Loraditch
<[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>>;
NateCCIE
<[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>>; 'Ryan
Huff'
<[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>>
Cc:
[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>
Subject: RE: [cisco-voip] CCX 11.5 Upgrade Issues
I’ve stumped the Sunday crew…. On the phone for 12 hours straight now. We are
now escalating to the BU.
From: cisco-voip
[mailto:[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>]
On Behalf Of Matthew Loraditch
Sent: Sunday, October 23, 2016 12:54 PM
To: NateCCIE
<[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>>; 'Ryan
Huff'
<[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>>
Cc:
[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>
Subject: Re: [cisco-voip] CCX 11.5 Upgrade Issues
Yes that’s what I’ve found, but that’s basically telling me to build a whole
new CA. Which is not hard in and of itself, it’s the implications of having
multiple Cas and/or migrating all of the other certs. Trying to avoid
overcomplicating things when I have zero need for that kind of encryption.
From: NateCCIE
[mailto:[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>]
Sent: Sunday, October 23, 2016 12:40 PM
To: Matthew Loraditch
<[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>>;
'Ryan Huff'
<[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>>
Cc:
[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>
Subject: RE: [cisco-voip] CCX 11.5 Upgrade Issues
Not much of a windows guy anymore, (MCSE Windows 2000), but this looks pretty
easy, but I imagine it’s under the control of some other person/group.
https://technet.microsoft.com/en-us/library/ff829847(v=ws.10).aspx
-Nate
From: Matthew Loraditch
[mailto:[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>]
Sent: Sunday, October 23, 2016 9:16 AM
To: NateCCIE
<[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>>; 'Ryan
Huff'
<[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>>
Cc:
[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>
Subject: RE: [cisco-voip] CCX 11.5 Upgrade Issues
We use our AD CA for the certs and setting that up to do EC certs is not a tiny
bit of work. Everything I’ve read basically indicated I have to rebuild the
thing from scratch. The Cert Management page indicates I can actually turn them
off in Enterprise Parameters… but that’s not exposed in UCCX.
I’ll probably be just using GPO to push the self signed certs to my agent’s PCs
for now.
From: NateCCIE
[mailto:[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>]
Sent: Sunday, October 23, 2016 11:04 AM
To: Matthew Loraditch
<[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>>;
'Ryan Huff'
<[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>>
Cc:
[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>
Subject: RE: [cisco-voip] CCX 11.5 Upgrade Issues
http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/200651-UCCX-Version-11-5-Prerelease-Field-Commu.html
All of the 11.5 stuff seems to have the ecdsa certs. Digicert issues them just
fine on their wildcard cert.
From: cisco-voip
[mailto:[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>]
On Behalf Of Matthew Loraditch
Sent: Saturday, October 22, 2016 11:00 PM
To: Ryan Huff
<[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>>
Cc:
[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>
Subject: Re: [cisco-voip] CCX 11.5 Upgrade Issues
Thanks. After another reboot. I’ve got admin pages on the primary. Also some
finesse service is running on yet another port (12015) and giving me elliptic
curve certs… Need to figure out how to disable them.
TAC and Football tomorrow!
From: Ryan Huff
[mailto:[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>]
Sent: Saturday, October 22, 2016 11:16 AM
To: Matthew Loraditch
<[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>>
Cc:
[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>
Subject: Re: [cisco-voip] CCX 11.5 Upgrade Issues
There is an ES for 11.5 FYI; not sure if any of your upgrade issues are covered
in the ES ... but TAC may lead you down that path.
Sent from my iPhone
On Oct 22, 2016, at 11:09 AM, Matthew Loraditch
<[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>>
wrote:
So I did one of these last night, just a few issues..
1) None of the admin webpage services will start on the primary server.
Tomcat logs don’t show anything I understand or look like obvious errors.
2) Can’t login to CUIC or the new Identity services with any combination
of usernames I’ve tried. Just plain usernames, the built in admin account,
CCX\username, etc.
I’ve combed documentation for #2, but I’m either missing something or it
doesn’t exist. I read the SSO guide for identity services, but it skips over
the login to it this way section and the configuration guide doesn’t seem to
mention it…
DB Replication is good for both databases CCX and the platform DBs. CCX is
operating, agents can login and queues are working correctly.
I’ll be calling TAC tomorrow, but if anyone has any insights or bug IDs that
may save me time, I’d appreciate it.
-Matthew
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