Any seen issues with SSL VPN users running CAD/Supervisor over a Fortigate VPN connection? Im seeing traffic both ways on correct ports but chat/agent summary isn't working from the Supervisor client.
FortiOS: 5.2.10 CCX 9.0.2 -----Original Message----- From: cisco-voip [mailto:[email protected]] On Behalf Of [email protected] Sent: Monday, January 30, 2017 12:00 PM To: [email protected] Subject: cisco-voip Digest, Vol 159, Issue 23 Send cisco-voip mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DQICAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=__J_mRWed6v-NS1wLqgaOEJvgtKOvHgszu8ypqZazE4&m=z6fImVbtN2c9ujgHPpC6fLJOn9Vvg4xcIKszGENUahw&s=2HkddNJbwwI1cy0dMLfAXUTCWj_CAjSqdJf2rxHGHXc&e= or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of cisco-voip digest..." Today's Topics: 1. Cluster setup with 2 Subs - Sub 2 did not pick up the load. (Gary_Bates_Command_Solutions) 2. Re: Cluster setup with 2 Subs - Sub 2 did not pick up the load. (Bernhard Albler) 3. Re: Cluster setup with 2 Subs - Sub 2 did not pick up the load. (Nathan Reeves) 4. Re: Cluster setup with 2 Subs - Sub 2 did not pick up the load. (Ryan Huff) ---------------------------------------------------------------------- Message: 1 Date: Mon, 30 Jan 2017 17:52:38 +1100 From: "Gary_Bates_Command_Solutions" <[email protected]> To: "'Cisco VoIP List'" <[email protected]> Subject: [cisco-voip] Cluster setup with 2 Subs - Sub 2 did not pick up the load. Message-ID: <[email protected]> Content-Type: text/plain; charset="us-ascii" My client had an issue where the 2nd sub did not register any phones when the Pub and primary Sub failed. This is a 1500 seat call centre so it caused a massive problem. All phones have the IP addresses of both subs in their TFTP server lists. Network routing confirmed ok. Call Manager / TFTP service running on both Subs. DB replication status good. Could someone confirm that if Pub / Sub 1 go down, Sub 2 should allow phone/ device registration and calls to still work ? Regards Gary Bates Voice and Network Specialist CCIE #53842 Mobile 0424 229 995 ( + 61 424 229995 ) Email: <mailto:[email protected]> [email protected] -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_pipermail_cisco-2Dvoip_attachments_20170130_4df99885_attachment-2D0001.html&d=DQICAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=__J_mRWed6v-NS1wLqgaOEJvgtKOvHgszu8ypqZazE4&m=z6fImVbtN2c9ujgHPpC6fLJOn9Vvg4xcIKszGENUahw&s=tXU-e7ICPeiHxlnABnOWEDiUC8TRpfN1SwEAKKIqVEo&e= > -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2737 bytes Desc: not available URL: <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_pipermail_cisco-2Dvoip_attachments_20170130_4df99885_attachment-2D0001.jpg&d=DQICAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=__J_mRWed6v-NS1wLqgaOEJvgtKOvHgszu8ypqZazE4&m=z6fImVbtN2c9ujgHPpC6fLJOn9Vvg4xcIKszGENUahw&s=gLyYeCMMGK-dx6nsyfoY5LqBCEjSvh6mfxAO20VZew0&e= > ------------------------------ Message: 2 Date: Mon, 30 Jan 2017 08:14:25 +0100 From: Bernhard Albler <https://urldefense.proofpoint.com/v2/url?u=http-3A__bernhard.albler-40gmail.com&d=DQICAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=__J_mRWed6v-NS1wLqgaOEJvgtKOvHgszu8ypqZazE4&m=z6fImVbtN2c9ujgHPpC6fLJOn9Vvg4xcIKszGENUahw&s=QwrZDORfn-W-ym7FY4CO0jje-o3GorUtfUorQIsFYag&e= > To: Gary_Bates_Command_Solutions <[email protected]> Cc: Cisco VoIP List <[email protected]> Subject: Re: [cisco-voip] Cluster setup with 2 Subs - Sub 2 did not pick up the load. Message-ID: <CADiisv0erfDk-J8ti=h+o8MASxwZjB=xh4rnbrpscdcgz+2...@mail.gmail.com> Content-Type: text/plain; charset="utf-8" Gary, You mention TFTP List: Do you mean the TFTP as assigned from DHCP (Option 150) or the CallManager Group in UCM? Registration Failover is exclusively controlled by the callmanager group This should work, check 1.)Callmanager group assignment in UCM 2.)Do the phones pick up the config (Check phone log for tftp errors) 3.)Check phone config via the phone web page (do you see all call control hosts assigned there) On Mon, Jan 30, 2017 at 7:52 AM, Gary_Bates_Command_Solutions < [email protected]> wrote: > My client had an issue where the 2nd sub did not register any phones > when the Pub and primary Sub failed. > > > > This is a 1500 seat call centre so it caused a massive problem. > > > > All phones have the IP addresses of both subs in their TFTP server lists. > Network routing confirmed ok. Call Manager / TFTP service running on > both Subs. DB replication status good. > > > > Could someone confirm that if Pub / Sub 1 go down, Sub 2 should allow > phone/ device registration and calls to still work ? > > > > Regards > > > > * Gary Bates* > > * Voice and Network Specialist * > > * CCIE #53842* > > > > [image: cid:[email protected]] > > > > Mobile 0424 229 995 ( + 61 424 229995 <+61%20424%20229%20995> ) > > Email: [email protected] > <[email protected]> > > > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_m > ailman_listinfo_cisco-2Dvoip&d=DQICAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5 > A_CdpgnVfiiMM&r=__J_mRWed6v-NS1wLqgaOEJvgtKOvHgszu8ypqZazE4&m=z6fImVbt > N2c9ujgHPpC6fLJOn9Vvg4xcIKszGENUahw&s=2HkddNJbwwI1cy0dMLfAXUTCWj_CAjSq > dJf2rxHGHXc&e= > > -- Bernhard Albler, +4369917207384 -- "Was Nachwelt! Wie komm' ich dazu was f?r die Nachwelt zu tun? Was hat denn die Nachwelt f?r mich getan?" --Carl Friedrich Zelter -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_pipermail_cisco-2Dvoip_attachments_20170130_0aa92c30_attachment-2D0001.html&d=DQICAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=__J_mRWed6v-NS1wLqgaOEJvgtKOvHgszu8ypqZazE4&m=z6fImVbtN2c9ujgHPpC6fLJOn9Vvg4xcIKszGENUahw&s=nO5BJFUF2LrJN9gFbWzxBayYN23cIwxoU7ZwKPtALDc&e= > -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2737 bytes Desc: not available URL: <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_pipermail_cisco-2Dvoip_attachments_20170130_0aa92c30_attachment-2D0001.jpg&d=DQICAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=__J_mRWed6v-NS1wLqgaOEJvgtKOvHgszu8ypqZazE4&m=z6fImVbtN2c9ujgHPpC6fLJOn9Vvg4xcIKszGENUahw&s=qFrcGe2qu4b2yD0euAYpKjy5iIJbHXjLDoUyCDMxtqc&e= > ------------------------------ Message: 3 Date: Mon, 30 Jan 2017 15:15:22 +0800 From: Nathan Reeves <https://urldefense.proofpoint.com/v2/url?u=http-3A__nathan.a.reeves-40gmail.com&d=DQICAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=__J_mRWed6v-NS1wLqgaOEJvgtKOvHgszu8ypqZazE4&m=z6fImVbtN2c9ujgHPpC6fLJOn9Vvg4xcIKszGENUahw&s=g1ERqeaiEwCm31QH0X3E5IjdhCXwUdgUYw8q_GYhxfU&e= > To: Gary_Bates_Command_Solutions <[email protected]> Cc: Cisco VoIP List <[email protected]> Subject: Re: [cisco-voip] Cluster setup with 2 Subs - Sub 2 did not pick up the load. Message-ID: <CAFi9pDpDUKGOCU7gekLLOw=eesw21qund17ynqzxlva9seg...@mail.gmail.com> Content-Type: text/plain; charset="utf-8" Which Servers are included in the Server Group which is selected in the Device Pool assigned to the Phones? When you mention 'TFTP Server lists', I'm assuming you mean the IP Addresses included in DHCP Option 150? This is seperate to the CUCM Servers that are pushed to the phones. But assuming all servers are included in the CUCM Server Group assigned to the Device Pool, the phones should have failed over upon loss of communication with their primary (and possibly) secondary CUCM Server. Take a look at the web page of a phone and under the 'Network Setup' page, see what are set for 'Unified CM 1', 'Unified CM 2' and 'Unified CM 3' are. On Mon, Jan 30, 2017 at 2:52 PM, Gary_Bates_Command_Solutions < [email protected]> wrote: > My client had an issue where the 2nd sub did not register any phones > when the Pub and primary Sub failed. > > > > This is a 1500 seat call centre so it caused a massive problem. > > > > All phones have the IP addresses of both subs in their TFTP server lists. > Network routing confirmed ok. Call Manager / TFTP service running on > both Subs. DB replication status good. > > > > Could someone confirm that if Pub / Sub 1 go down, Sub 2 should allow > phone/ device registration and calls to still work ? > > > > Regards > > > > * Gary Bates* > > * Voice and Network Specialist * > > * CCIE #53842* > > > > [image: cid:[email protected]] > > > > Mobile 0424 229 995 ( + 61 424 229995 <+61%20424%20229%20995> ) > > Email: [email protected] > <[email protected]> > > > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_m > ailman_listinfo_cisco-2Dvoip&d=DQICAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5 > A_CdpgnVfiiMM&r=__J_mRWed6v-NS1wLqgaOEJvgtKOvHgszu8ypqZazE4&m=z6fImVbt > N2c9ujgHPpC6fLJOn9Vvg4xcIKszGENUahw&s=2HkddNJbwwI1cy0dMLfAXUTCWj_CAjSq > dJf2rxHGHXc&e= > > -------------- next part -------------- An HTML attachment was scrubbed... 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Name: image001.jpg Type: image/jpeg Size: 2737 bytes Desc: not available URL: <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_pipermail_cisco-2Dvoip_attachments_20170130_434a015a_attachment-2D0001.jpg&d=DQICAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=__J_mRWed6v-NS1wLqgaOEJvgtKOvHgszu8ypqZazE4&m=z6fImVbtN2c9ujgHPpC6fLJOn9Vvg4xcIKszGENUahw&s=6wZ07_l3DlFt45lU8RX0j_s0cIZN_xA_CinEjGWL_Uo&e= > ------------------------------ Message: 4 Date: Mon, 30 Jan 2017 12:42:08 +0000 From: Ryan Huff <[email protected]> To: Nathan Reeves <https://urldefense.proofpoint.com/v2/url?u=http-3A__nathan.a.reeves-40gmail.com&d=DQICAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=__J_mRWed6v-NS1wLqgaOEJvgtKOvHgszu8ypqZazE4&m=z6fImVbtN2c9ujgHPpC6fLJOn9Vvg4xcIKszGENUahw&s=g1ERqeaiEwCm31QH0X3E5IjdhCXwUdgUYw8q_GYhxfU&e= > Cc: Gary_Bates_Command_Solutions <[email protected]>, "Cisco VoIP List" <[email protected]> Subject: Re: [cisco-voip] Cluster setup with 2 Subs - Sub 2 did not pick up the load. Message-ID: <blupr18mb0482f8c075375f9eab7042eec5...@blupr18mb0482.namprd18.prod.outlook.com> Content-Type: text/plain; charset="us-ascii" I realize you mentioned the IP addresses of the communications manager servers were listed in the phone's trust list however; keep in mind that if DNS/FQDNs are being used, the phones will also have to be able to resolve those FQDNs (otherwise, you'd likely experience something very similar to this). If you have verified from the individual phone, that all registerable nodes are listed in the trust list, verify those nodes are also in the CM Server Group. You might also check on this server node that did not except phone registrations, that CM services and TFTP services are enabled. -Ryan On Jan 30, 2017, at 2:15 AM, Nathan Reeves <https://urldefense.proofpoint.com/v2/url?u=http-3A__nathan.a.re&d=DQICAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=__J_mRWed6v-NS1wLqgaOEJvgtKOvHgszu8ypqZazE4&m=z6fImVbtN2c9ujgHPpC6fLJOn9Vvg4xcIKszGENUahw&s=Jp42AuOwhhl5oyjyWhPW3VoDQoRc6CuevuZaQSraPLg&e= [email protected]<mailto:[email protected]>> wrote: Which Servers are included in the Server Group which is selected in the Device Pool assigned to the Phones? When you mention 'TFTP Server lists', I'm assuming you mean the IP Addresses included in DHCP Option 150? This is seperate to the CUCM Servers that are pushed to the phones. But assuming all servers are included in the CUCM Server Group assigned to the Device Pool, the phones should have failed over upon loss of communication with their primary (and possibly) secondary CUCM Server. Take a look at the web page of a phone and under the 'Network Setup' page, see what are set for 'Unified CM 1', 'Unified CM 2' and 'Unified CM 3' are. On Mon, Jan 30, 2017 at 2:52 PM, Gary_Bates_Command_Solutions <[email protected]<mailto:[email protected]>> wrote: My client had an issue where the 2nd sub did not register any phones when the Pub and primary Sub failed. This is a 1500 seat call centre so it caused a massive problem. All phones have the IP addresses of both subs in their TFTP server lists. Network routing confirmed ok. Call Manager / TFTP service running on both Subs. DB replication status good. Could someone confirm that if Pub / Sub 1 go down, Sub 2 should allow phone/ device registration and calls to still work ? Regards Gary Bates Voice and Network Specialist CCIE #53842 [cid:[email protected]] Mobile 0424 229 995 ( + 61 424 229995<tel:+61%20424%20229%20995> ) Email: [email protected]<mailto:[email protected]> _______________________________________________ cisco-voip mailing list [email protected]<mailto:[email protected]> https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DQICAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=__J_mRWed6v-NS1wLqgaOEJvgtKOvHgszu8ypqZazE4&m=z6fImVbtN2c9ujgHPpC6fLJOn9Vvg4xcIKszGENUahw&s=2HkddNJbwwI1cy0dMLfAXUTCWj_CAjSqdJf2rxHGHXc&e= _______________________________________________ cisco-voip mailing list [email protected]<mailto:[email protected]> https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DQICAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=__J_mRWed6v-NS1wLqgaOEJvgtKOvHgszu8ypqZazE4&m=z6fImVbtN2c9ujgHPpC6fLJOn9Vvg4xcIKszGENUahw&s=2HkddNJbwwI1cy0dMLfAXUTCWj_CAjSqdJf2rxHGHXc&e= -------------- next part -------------- An HTML attachment was scrubbed... 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