Yes this is as Ben stated, contact GLO and tell them you are missing your CUWL messaging licenses. They should be able to quickly fix it.
Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook<https://www.facebook.com/heliontech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ahmed Abd EL-Rahman Sent: Thursday, May 4, 2017 7:45 AM To: Ben Amick <bam...@humanarc.com>; James Buchanan <james.buchan...@gmail.com> Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] CUCM 11.5 license question Hi Gents, Here is how my PLM looks like: [cid:image001.png@01D2C4AA.E7C8D9F0] Despite of having CUWL Standard 7 units available I still see -3 shortage in the Basic messaging ?? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer From: Ben Amick [mailto:bam...@humanarc.com] Sent: Wednesday, May 3, 2017 4:21 PM To: James Buchanan <james.buchan...@gmail.com<mailto:james.buchan...@gmail.com>>; Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: RE: [cisco-voip] CUCM 11.5 license question I find less than the license usage tab, checking the chart tab is more useful when trying to figure out oversubscription. Also, I’ve run into an issue in the past of something really stupid – while CUWLs are a single purchase, it is possible to only install half of the license, and they’re allocated separately. See below for what should show in your ELM. When I came into ownership of this domain, I actually had 75 of my CUWLs that were installed as only the CUWL Standard line, and were missing the messaging portion. [cid:image002.png@01D2C4AA.E7C8D9F0] Ben Amick Telecom Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of James Buchanan Sent: Wednesday, May 03, 2017 6:57 AM To: Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] CUCM 11.5 license question Can you send us a screenshot showing the licenses from License Usage in ELM? On Wed, May 3, 2017 at 11:42 AM, Ahmed Abd EL-Rahman <ahmed.rah...@bmbgroup.com<mailto:ahmed.rah...@bmbgroup.com>> wrote: Hi Gents, I have extra available units in CUWL standard license, and despite of that once I add any VM to a user the PLM give me a shortage in the basic messaging license, as per the documents CUWL standard license includes VM feature so why VM is not consuming from the CUWL standard license and showed separately as basic messaging with shortage counts?? Any clues? Best Regards Ahmed Abd EL-Rahman Senior Network Engineer _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip<http://cp.mcafee.com/d/1jWVIi40USyMqemnHCzCUVATsSyyO-OCe78CzASyyO-OCeuvpdEEILLfzDDT3qabxEVd7dXThKr8qHaNk54SRtxIrsKr9JGX3oSVsTswe86zCVEVvW_9KeecILItuVtdAsZP3zBQnTQuEyCJtdmVEVjVkffGhBrwqrhdECXZt5ddAQsTjKqejtPpesRG9pyPtyL0QDYu1K2qKMM-l9OwXnbiFqFsPmiNKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSYyUOr1vF6y0QJSBiRiVCIBziWq8189ygSq84kuvd41YHv2DCy0mr-AVlwropdNdtGRm7d> Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. Thank you
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