Thanks Ryan. I was hoping you would reply to this "bat signal." I'll slap the latest 11.7 on there and see what happens, then report back.
Interestingly, I have never noticed this official Cisco stance on IP Phone firmware before today, and so I suppose I'm unsupported right now on 11.5(1)SR1 and need to be on 11.7 latest anyway, just to get support. "For each IP Phone model, once Cisco releases a new firmware version, the older versions are no longer supported." Source: http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/116684-technote-ipphone-00.html On Thu, May 18, 2017 at 9:59 AM Ryan Ratliff (rratliff) <[email protected]> wrote: > I can see a few cases on it, some are just RMAs and others are fixed by an > upgrade. > > If anyone has one that’s not getting fixed by an upgrade get a case open > and let me know the SR number. We will probably need to get it sent to us > for debugging. > > I'd like to have some official documentation from Cisco explaining that > they know their phones do this and what the course of action needs to be. > > > I (personally) had never heard of this before your email this morning. I > am now aware that this is a problem observed by a small number of customers > (the number of cases I can find is somewhere between a peck and a bushel) > and the official course of action needs to be open a TAC SR fur further > investigation. > > -Ryan > > On May 18, 2017, at 9:38 AM, Anthony Holloway < > [email protected]> wrote: > > Can someone confirm whether or not this issue linked below has been filed > as a defect please? > > > https://supportforums.cisco.com/discussion/12960896/cp-8851-featuresession-buttons-flashing-red-amber-and-green > > I don't have an active SmartNet contract on my phones (like most people, > I'm sure) and so I cannot open a TAC case for it. I'd like to have some > official documentation from Cisco explaining that they know their phones do > this and what the course of action needs to be. So far, this forum posting > is all I have found; though I'm no bugsearch ninja. > > Thanks. > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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