I'll let other more senior people speak more candid, but I imagine you could
something aling these lines, if not exactly, with either CUCM feature access
codes or with a CCX script with a tie in to your DB. And if of course, either
QM or your choice of recording software
Ben Amick
Telecom Analyst
On May 28, 2017, at 11:46 AM, Haas, Neal
<[email protected]<mailto:[email protected]>> wrote:
I am working on a project to track calls by ID. I thought law firms might have
this, but can’t find any that work with CUCM.
1. Unique ID
2. allow only Unique ID to call specific numbers
3. Limit call to 5 minutes.
4. Record all calls
5. Generate reporting by Unique ID
6. Block calls to specific numbers.
Thank you for any suggestions.
Neal Haas
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