In CAD its wrap up timer. Agent must be in work state. In Finesse it's during the call that you can choose a wrap up code. A little nicer in my opinion. On Wed, Jun 14, 2017 at 12:59 PM <[email protected]> wrote:
> > > > > Is there a timer for the reason codes to be presented to agents or does it > follow the wrap up code timer ? > > > > > > > > Thanks > > > > > > > > > > *Norm Nicholson* > > *Telecom Analyst* > > *City of Kitchener* > > *(519) 741-2200 x 7000* > > > > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip >
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