Follow-up: The team had a webex with Justin and certain issues were identified (thanks Justin and Anthony for the logs too!). I’ll update this thread with the findings.
Regards, Abhiram Kramadhati Technical Solutions Manager, CCBU CCIE Collaboration # 40065 From: cisco-voip <[email protected]> on behalf of "Abhiram Kramadhati (akramadh)" <[email protected]> Date: Tuesday, 20 June 2017 at 10:29 AM To: Justin Steinberg <[email protected]>, Anthony Holloway <[email protected]> Cc: "[email protected]" <[email protected]> Subject: Re: [cisco-voip] UCCX 11.5(1)SU1 released Justin, can you unicast the install/upgrade logs from any of these clusters? The defect you are referring to is fixed in 11.5, so that code should not even be affecting SU1 unless there was a step upgrade involving 11.5(1). collecting the logs now should still be okay, hopefully they haven’t been overwritten. @Anthony – thanks, appreciate it! Regards, Abhiram Kramadhati Technical Solutions Manager, CCBU CCIE Collaboration # 40065 From: Justin Steinberg <[email protected]> Date: Tuesday, 20 June 2017 at 5:29 AM To: Anthony Holloway <[email protected]> Cc: "Abhiram Kramadhati (akramadh)" <[email protected]>, Matthew Loraditch <[email protected]>, Charles Goldsmith <[email protected]>, "[email protected]" <[email protected]> Subject: Re: [cisco-voip] UCCX 11.5(1)SU1 released Atleast you had stock reports :) I have done four UCCX upgrades 10.x to 11.5(1)su1es01 and all four resulted in no stock reports after the upgrade. TAC root required to fix. https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuy06020 That being said, so far this version has been stable which is a good thing. On Mon, Jun 19, 2017 at 11:51 AM, Anthony Holloway <[email protected]<mailto:[email protected]>> wrote: I did not open a TAC case, because Matthew was so kind as to have lead me down the path to fixing it myself. I'll see if I can get the logs for you, but unicast email. On a related topic to UCCX v11.5(1)SU1, I'm shocked this is still a problem, and that I have to make this change to Finesse. Every. Single. Time. http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html On Sun, Jun 18, 2017 at 3:16 AM Abhiram Kramadhati (akramadh) <[email protected]<mailto:[email protected]>> wrote: Did you happen to open TAC cases for this? If yes, can you share the case number and if no can you share the install logs folder? Thanks. From: Anthony Holloway <[email protected]<mailto:avholloway%[email protected]>> Date: Sunday, 18 June 2017 at 12:25 PM To: Matthew Loraditch <[email protected]<mailto:[email protected]>>, "Abhiram Kramadhati (akramadh)" <[email protected]<mailto:[email protected]>>, Charles Goldsmith <[email protected]<mailto:[email protected]>> Cc: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Subject: Re: [cisco-voip] UCCX 11.5(1)SU1 released Aaaaaand, one more. Any Supervisor who was also assigned the Reporting Role, lost their Supervisor Group, so the Finesse Gadgets were showing the permissions issue still. Fun times. On Sat, Jun 17, 2017 at 7:34 PM Anthony Holloway <[email protected]<mailto:avholloway%[email protected]>> wrote: I spoke too soon, the Historical Reports are also missing permissions. Before: Error! Filename not specified. After: Error! Filename not specified. On Sat, Jun 17, 2017 at 7:27 PM Anthony Holloway <[email protected]<mailto:avholloway%[email protected]>> wrote: So, I just hit this error too. Upgrade was from 10.5(1) to 11.5(1)SU1ES01 and upon first login as Agent to Finesse I saw the error: To fix it, I logged into CUIC and manually added the groups: Agents or Supervisors to the appropriate Live Data reports. Refresh the browser and then it worked. Example below: Before Fixing It (You can see only Administrators could Exec/Read): Error! Filename not specified. After: Error! Filename not specified. On Mon, Apr 10, 2017 at 7:22 AM Matthew Loraditch <[email protected]<mailto:[email protected]>> wrote: And I had to reapply perms to all the reports… I don’t know whether I’m just special, but whatever update originally screwed up my CUIC perms (10.6 or something there was a bug…) has haunted me ever since. I don’t suppose there is a script someone in TAC could run to reapply default perms to everything in CUIC?? Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518<tel:(443)%20541-1518> Facebook<https://www.facebook.com/heliontech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: cisco-voip [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Matthew Loraditch Sent: Monday, April 10, 2017 7:58 AM To: Anthony Holloway <[email protected]<mailto:avholloway%[email protected]>>; Abhiram Kramadhati (akramadh) <[email protected]<mailto:[email protected]>>; Charles Goldsmith <[email protected]<mailto:[email protected]>> Cc: [email protected]<mailto:[email protected]> Subject: Re: [cisco-voip] UCCX 11.5(1)SU1 released So we’ve been having tons of fun with live data and such so I updated over the weekend, now in supervisor Team and Queue data I’ve got this: User does not have sufficient permissions for entity: C8E2DB0C10000140000000A40A4E5E6B (minimum permission required: PERMISSION_READ_EXEC) We are on Premium licensing… I’m digging around Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518<tel:(443)%20541-1518> Facebook<https://www.facebook.com/heliontech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: cisco-voip [mailto:[email protected]] On Behalf Of Anthony Holloway Sent: Saturday, April 1, 2017 1:21 PM To: Abhiram Kramadhati (akramadh) <[email protected]<mailto:[email protected]>>; Charles Goldsmith <[email protected]<mailto:[email protected]>> Cc: [email protected]<mailto:[email protected]> Subject: Re: [cisco-voip] UCCX 11.5(1)SU1 released You're so awesome! On Sat, Apr 1, 2017 at 11:07 AM Abhiram Kramadhati (akramadh) <[email protected]<mailto:[email protected]>> wrote: Try it for yourself ;) Sent from my iPhone On 1 Apr 2017, at 9:00 pm, Charles Goldsmith <[email protected]<mailto:[email protected]>> wrote: Is this an April Fools joke? On Sat, Apr 1, 2017 at 8:44 AM, Abhiram Kramadhati (akramadh) <[email protected]<mailto:[email protected]>> wrote: 11.5(1)SU1 is now on CCO. UCCX: https://software.cisco.com/download/release.html?i=!y&mdfid=286309734&softwareid=280840578&release=11.5(1)SU1&os= SM: https://software.cisco.com/download/release.html?i=!y&mdfid=283613136&softwareid=283812550&release=11.5(1)SU1&os= Details: https://communities.cisco.com/community/partner/collaboration/contactcenter/blog/2016/12/18/uccx--issues-technotes-and-everything-else-a-cisco-bu-initiative Regards, Abhiram Kramadhati Technical Solutions Manager, CCBU CCIE Collaboration # 40065 _______________________________________________ cisco-voip mailing list [email protected]<mailto:[email protected]> https://puck.nether.net/mailman/listinfo/cisco-voip _______________________________________________ cisco-voip mailing list [email protected]<mailto:[email protected]> https://puck.nether.net/mailman/listinfo/cisco-voip _______________________________________________ cisco-voip mailing list [email protected]<mailto:[email protected]> https://puck.nether.net/mailman/listinfo/cisco-voip
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