You can remove that report/gadget from the agent configuration. That way they don't see Team State at all.
On Mon, Aug 28, 2017 at 1:24 PM, Terry Oakley <terry.oak...@rdc.ab.ca> wrote: > We are happily now using Finesse but are clearly in our infancy. One > of the issues that we incurring is that agents in teams can see the other > team members. That is not a bad thing but some are now questioning what > their team members are doing which again is not a bad thing but ….. We > certainly can put them all in individual teams and assign each of them to > the CSQ but have any of you, who have much greater experience with Finesse > than I, know how I can keep them in one team but not allow them to see > each other’s status. That would make it easier for the supervisor to see > all of their players but keep the anxiety level down within the locker room. > > > > Terry > > > > *Terry Oakley* > > Telecommunications Coordinator *| *Information Technology Services > > *Red Deer College **|*100 College Blvd. *|* Box 5005 *| *Red Deer *|* Alberta > *| *T4N 5H5 > > work (403) 342-*3521 **| * FAX (403) 343-4034 > > > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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