Hi Claiton, MediaSense comes with default pruning settings that deletes older recordings based on age or available disk space. Are your settings set to 30 days? If so, those recordings have been deleted. Cisco doesn’t have any way to recover deleted recordings.
[logo_Grey] Chris Ward ENGINEER.TECHNICAL MARKETING [email protected]<mailto:[email protected]> Tel: +1 408 894 3751 Cisco Systems, Inc. 500 Beaver Brook Road BOXBOROUGH 01719 United States cisco.com [http://www.cisco.com/assets/swa/img/thinkbeforeyouprint.gif]Think before you print. This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Please click here<http://www.cisco.com/web/about/doing_business/legal/cri/index.html> for Company Registration Information. From: cisco-voip [mailto:[email protected]] On Behalf Of Claiton Campos Sent: Friday, October 27, 2017 1:52 PM To: [email protected] Subject: [cisco-voip] Cisco MediaSense get old recording calls Hello everyone, I have a call recording environment being performed by MediaSense, but I can not search for calls that have been recorded for more than 30 days. All calls are recorded in local disk of MediaSense. Does anyone know how to rescue these files? Best Regards,
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