Yea, the problem here is the clients don't download the jabber-config.xml until they connect to CUCM which is later.
For first login, you'll need to use provisioning URLs, install switches, or make a custom MSI. On Fri, Nov 3, 2017 at 1:33 PM, Ben Amick <bam...@humanarc.com> wrote: > Until the first registration they don’t get the service exclusion. If the > client has any webex accounts it will attempt to connect to those first (or > has had in the past – you have to put in a formal support ticket to get it > removed). There’s a command line switch you can use on the installation of > Jabber that will disable the webex on the initial install, and that’s the > fix if they want to maintain having webex business accounts. > > > > Alternatively, you might be able to get a support ticket in to remove your > domain from the webex DNS, which the company gets added to because of the > cloud messaging built into webex, but I don’t know if they can neuter that > without neutering the webex accounts proper. > > > > Ben Amick > > Unified Communications Analyst > > > > *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf > Of *ROZA, Ariel > *Sent:* Friday, November 3, 2017 1:27 PM > *To:* cisco-voip@puck.nether.net > *Subject:* [cisco-voip] jabber-config.xml not being downloaded or being > ignored > > > > I have a preexisting installation CUCM 10.5.2 that I am troubleshooting. > > > Jabber for Windows clients ask for Webex credentials for login, although > the jabber-config.xml file exists and is configured to exclude Webex > services. > > I have checked every possibility and can´t see what I´m missing here. > > > > The jabber-config contents are this: > > > <?xml version="1.0" encoding="utf-8"?> > <config version="1.0"> > <Policies> > <ServiceDiscoveryExcludedServices>WEBEX</ServiceDiscoveryExcludedServices> > </Policies> > <Directory> > <DirectoryServerType>UDS</DirectoryServerType> > </Directory> > </config> > > > > I have tried Jabber clients 11.6.4 and 11.8.2 > > > > The file is loaded to both TFTP serves in the cluster > > It´s accessible via URL > > The name is lowercase and the format is UTF-8 > > I restarted the TFTP servers when needed > > The Cisco Support Field in the CSF device is empty. > > In the Jabber Client I used the Diagnostics Tool (CTRL-SHIFT-D) and > checked that all setings are ok. > I reset the client, cleared all the files under %APPDATA%\Local\Cisco\ and > %APPDATA%\Roaming\Cisco and restarted the client. > > The Jabber Client can log on, if done manually, specifiing the > "Callmanager 9 "mode and the server name/IP. If I switch to Automatic, it > asks for Webex credentials (My customer has a couple of Webex accounts, but > not enough for all the enterprise, hence he wants avoid Webex). > > I checked the jabber.log, but I didn't get any clues. > > > > Is there anything I am missing from the process? > > > > P.S I also posted this question here: https://supportforums.cisco. > com/t5/jabber-clients/jabber-config-xml-not-being- > downloaded-or-being-ignored/m-p/3209901#M20756 > > > > Regards, > > > > Ariel. > > > > > > *Ariel Roza* > > *Support Engineer / Southern Cone * > > t: +54 11 5282-0458 <+54%2011%205282-0458> > > c: +54 9 11 5017-4417 <+54%209%2011%205017-4417> > > Av. Belgrano 955 – Piso 20 – CABA – Argentina – C1092AAJ > > www.la.logicalis.com > <http://cp.mcafee.com/d/avndz8Qd2hJ5-VEV7cTKUedTdEEILIFzxO9EVdEEILIFzDDSjqabbXPUVVZMSyyUqejhPuZQrCO6GOIl1hdJnor6TbCOrqKMSdKndFEzJIWqen-LP3atTS7eLsKCOVvxP1EV78LIth5dqWqJS7-l3PWApmU6CQjrVK_nhjjpd7dQXCzATsS02fTzWApmQ-lenMTqlblbCqOmbAaJMJZ0kIToHMd9_7wqr73DD7zpFrJaBGBPdpb6BQQg2eA27NbSH1Sh7wZkYQggHcQg4fB0yq84aC87RR3Q3h1m9Ew8va14Qgi8MH7Q3rzNI2Yfibf0> > > > *_________________________________________________ **Business **and > technology working as one* > > [image: cid:image006.png@01D298D0.103CDF50] > > > > [image: Descripción: Descripción: Descripción: Descripción: Descripción: > Descripción: Descripción: Descripción: Descripción: Descripción: > Descripción: Descripción: Descripción: Descripción: Descripción: > Descripción: tw] > <http://cp.mcafee.com/d/FZsScxMw86QnXCzAsPuXwUTsSyyO-OCe78CzASyyO-OCeuvpdEEILLfzDDT3qabxEVd7dXThKr8qHaNk54SRtxIrsKr9JGX3oSVsSCyeSPFEVvW_ccFTvosWZOWrbB-7c6zAsy-NR4kRHFGTovVkffGhBrwqrjdLCXZt5ddAQsTjKqejtPo0epykV_7BY2JicHqvawlSuGCXiFqFsPmiNsxlK5LE2BCX5u1FfUY3joUsYUYrdbtFkJkKpH9oQKCy0hQwg-9uRoeO8Y7GDCy25pCy0xYE4jh0xkN0-KEuwq8aNd413Vg8Cy2h65o-wrsudLXfABNj7eYz> > [image: Descripción: Descripción: Descripción: Descripción: Descripción: > Descripción: Descripción: Descripción: Descripción: Descripción: > Descripción: Descripción: Descripción: Descripción: Descripción: > Descripción: fb] > <http://cp.mcafee.com/d/avndy0OrhvKqehPdXK3ztPqabbXaoUsyqejqabbXaoVVZASyyO-Y-euvsdEEK6zAQsTLt6VIxGIH5gkjrlS6NJOVICSHIdzrBPqq8XreCzB_HYMODtZxPHTbFIKnUsMqehObX7khjmKCHtx_BgY-F6lK1FJAS-rLRQkQSjhPteVEVdTdw0_En-DeXrO5qBunNrifQMaR8OJFYG5MHIZlNdBxNxVxAQsT7f6XiFqFsPmiNsxlK5LE2BCX5u1FfUY3joUsYUYrdbtFkJkKpH9oQKCy0hQwg-9uRoeO8Y7GDCy25pCy0xYE4jh0xkN0-KEuwq8aNd413Vg8Cy2h65o-wrsudHYAdjUN3> > [image: Descripción: Descripción: Descripción: Descripción: Descripción: > Descripción: Descripción: Descripción: Descripción: Descripción: > Descripción: Descripción: Descripción: Descripción: Descripción: > Descripción: yt] > <http://cp.mcafee.com/d/1jWVIq3x0i6jqbZPhOepLtMsrKrhhpvpj73AjhOrhhpvpj7ffICQkmnTDNPPXxJ55MQsCzCZXETdAdlBoG2yrqKMSdKndASRtxIrsKrjh7rpQQsLZvC6kXLIetuVtdBO_3C3hOehvoWyaqRQRrIfYG7DR8OJMddI6TPt-KyCCOqerFTd79KVI04mGTdIx_bUvkzaSDOEvIZldSBiRiVCIByV2Hsbvg5bdSaY3ivNU6CNMVVNUSqmXiFqFsPmiNFtd40zF0xYiZGMtAhUflfd44aPd413Vg8Cy12Fy1ZtgZ0Qglyq827Owhd44ycaNZ0SUYry6MgP60t> > > > > > Logicalis Argentina S.A. solo puede ser obligado por sus representantes > legales conforme los límites establecidos en el acto constitutivo y la > legislación en vigor. > > El contenido del presente correo electrónico e inclusive sus anexos > contienen información confidencial. > > El mismo no puede ser divulgado y/o utilizado por cualquiera otro distinto > al destinatario, ni puede ser copiado de cualquier forma. > > > > Confidentiality Note: This message is intended for use only by the > individual or entity to which it is addressed and may contain information > that is privileged, confidential, and exempt from disclosure under > applicable law. 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