I never understood why this wasn't built into a user portal by Cisco for the supervisors. I have not seen any viable products that would fit this, but we need one.
On Thu, Dec 14, 2017 at 10:36 AM, Brian Meade <bmead...@vt.edu> wrote: > Hey everyone, > > I've got a customer looking for an ideally web-based product to front-end > a lot of their call center applications allowing them to easily control > daily schedules, holidays including alternate schedules per holiday, force > open/close, and prompt changing/recording. > > Currently they use a product called Netera Script Automation Manager (SAM) > that is no longer supported. > > I'm sure I could make a SQL DB for all this and a web front-end but was > hoping for more of a commercially available option so they have a support > model going forward. > > We're also looking at replacing with an IVR but some of the stuff they > want to do on the fly is difficult on an IVR such as changing the hours for > next Friday. > > Anyone seen any options here or have some ideas of good ways to handle > these tasks for non-technical users? > > Thanks, > Brian Meade > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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