I’m behind all of the emails but am curious about how the light gets triggered. Is it a SIP device registered to CUCM or how does that work? What version of CCX are you running?
I’m wondering if you could do a REST call to the CCX database for contacts waiting and parse the XML? Might be easier to capture the data that way? Sent from a mobile device with very tiny touchscreen input keys. Please excude my typtos. > On Mar 22, 2018, at 11:20 AM, Matthew Loraditch > <mloradi...@heliontechnologies.com> wrote: > > I'm setting up that light system I’ve talked about and the managers wants > their lights to come on if any queue assigned to a team has calls waiting. I > can't think of any way to do that but iterate through every queue in a very > long nested if of get reporting statistics steps and anytime we add a queue I > will have to modify the script... > > One team has 22 queues assigned… > > If anyone has a better idea, I'd love to hear it! > > Matthew Loraditch > Sr. Network Engineer > p: 443.541.1518 > w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com > <image905466.png> > > > <image374618.png> > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip
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