You cannot, best you could do is the external phone number mask on the agent line. To modify calling number the call has to be routed through a route point and then JTAPI can modify it. Short of a custom application this cannot be done natively.
On Fri, Mar 30, 2018 at 11:43 AM, Damisch, Kevin <[email protected]> wrote: > When using the call redirect step, is there a way to dynamically change > the calling number? Or is it only based off of the mask on the CTI ports? > In my scenario, I am using a callback script. Let’s say there are 200+ > triggers that callers call into, they sit in queue, then choose the > callback option. It uses the place call step for the ghost call to keep > them in queue, then when the agent answers and the call redirect step > connects the agent to the original caller, we’d like to have that outbound > call show the same tollfree number they called into to be the calling > number on that outbound call redirect attempt. So, from the caller’s > perspective, they call into 800-555-1234 <(800)%20555-1234>, and when > they receive their callback, it will show the calling number as > 800-555-1234 <(800)%20555-1234> – keeping in mind that this would be for > 200+ toll free numbers. > > > > Thanks! > > Kevin > > > > > *Confidentiality Notice:* This message (including any attachments) is > only for the use of the person(s) for whom it is intended. It may contain > confidential, proprietary and/or trade secret information. If you are not > the intended recipient, you are forbidden to copy, distribute or use this > information for any purpose, and you should inform the sender immediately > and delete this e-mail. > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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