I would say that having a CCNA for those working with voip is almost a 
necessity. Far too often the troubleshooting process breaks down because they 
think the phone is something special. Well, it _is_ special, but if it's not 
working, there are some basic networking troubleshooting steps that come first. 
I remember once, phones weren't working because the DHCP pool was full. Nobody 
bothered to check. 

Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook

-----Original Message-----
From: cisco-voip <cisco-voip-boun...@puck.nether.net> On Behalf Of Lisa 
Sent: Thursday, May 17, 2018 3:10 PM
To: cisco-voip voyp list <cisco-voip@puck.nether.net>
Subject: [cisco-voip] Professional Development/Conferences

Hello All,

We are in the process of planning for next fiscal year's professional 
development or conferences and I would appreciate your input relating to voice 

1. Has anyone found value in Cisco CCNA and then moving toward Cisco 
Collaboration certification?

2. Have you found any other non-Cisco specific training related to voice 
services that may be useful? 

3. Any conferences that are not overly expensive but still useful for voice 
services (not Cisco Live)?

I appreciate your responses.

Thank you,

Lisa Notarianni
The University of Scranton
Scranton, PA

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