The deployment guide does talk about the appropriate search rule needed. There is a search rule that must match the first entry in CUCM’s Enterprise Parameter, “Fully Qualified Cluster Domain”.
I would review the sections that describe the configuration of Expressway-E and Expressway-C: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/spark/hybridservices/callservices/cmgt_b_ciscospark-hybrid-call-service-config-guide/cmgt_b_ciscospark-hybrid-call-service-config-guide_chapter_0110.html Sent from my iPhone On Sep 10, 2018, at 04:28, Dana Tong <dana.t...@yellit.com.au<mailto:dana.t...@yellit.com.au>> wrote: Hi all, I have made some progress. I can see the call come in to the Expressway-E now but the search history says x...@cluster1.company.com.au<mailto:x...@cluster1.company.com.au> My CUCM Enterprise parameter for “Cluster Fully Qualified Domain Name” is cluster1.company.com.au<http://cluster1.company.com.au> so it’s learning this via AXL on the Expressway Connector. Do I need some kind of search rule / or transform on my Expressway Edge to convert this back to x...@company.com.au<mailto:x...@company.com.au>? Cheers Dana From: Brian Meade <bmead...@vt.edu<mailto:bmead...@vt.edu>> Sent: Friday, 7 September 2018 9:25 PM To: Dana Tong <dana.t...@yellit.com.au<mailto:dana.t...@yellit.com.au>> Cc: Ryan Huff <ryanh...@outlook.com<mailto:ryanh...@outlook.com>>; cisco-voip voyp list <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> Subject: Re: [cisco-voip] Webex hybrid call service connect unable to find user This is when you've got to look through the B2B setup and make sure MTLS is setup properly and that the certificates for Webex have been imported into your Expressway-E. If you run diagnostics logging on the Expressway-E for a call, do you see anything in the capture for tcp.port==5062? On Thu, Sep 6, 2018 at 8:43 PM Dana Tong <dana.t...@yellit.com.au<mailto:dana.t...@yellit.com.au>> wrote: Yep. I have an enduser in CUCM with a Mail ID. This portion is okay. I think it’s more a call setup from Webex to Expressway Edge problem. I see no incoming call on the Edge. [cid:image003.jpg@01D44697.8DA53ED0] [cid:image004.png@01D44697.8DA53ED0] [cid:image005.png@01D44697.8DA53ED0] From: Ryan Huff <ryanh...@outlook.com<mailto:ryanh...@outlook.com>> Sent: Friday, 7 September 2018 10:35 AM To: Dana Tong <dana.t...@yellit.com.au<mailto:dana.t...@yellit.com.au>> Cc: Brian Meade <bmead...@vt.edu<mailto:bmead...@vt.edu>>; cisco-voip voyp list <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> Subject: Re: [cisco-voip] Webex hybrid call service connect unable to find user When you added the WebEx Board, did you select Hybrid Calling for PSTN calling? Also, the WebEx Board device, needs represented as an end user in cucm with a uri for the OBTP feature to work. Sent from my iPhone On Sep 6, 2018, at 20:31, Dana Tong <dana.t...@yellit.com.au<mailto:dana.t...@yellit.com.au>> wrote: So Premise to cloud calls are working. But Webex board to Premise is not working. I don’t see anything in the Edge search history. Is there some tips on what logs to review? Cheers Dana From: cisco-voip <cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>> On Behalf Of Dana Tong Sent: Friday, 7 September 2018 10:07 AM To: Brian Meade <bmead...@vt.edu<mailto:bmead...@vt.edu>> Cc: cisco-voip voyp list <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> Subject: Re: [cisco-voip] Webex hybrid call service connect unable to find user I rebooted the Exp-C Con and it’s now all working. Cheers Dana From: Brian Meade <bmead...@vt.edu<mailto:bmead...@vt.edu>> Sent: Friday, 7 September 2018 12:22 AM To: Dana Tong <dana.t...@yellit.com.au<mailto:dana.t...@yellit.com.au>> Cc: cisco-voip voyp list <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> Subject: Re: [cisco-voip] Webex hybrid call service connect unable to find user I would just manually create the devices. There are many limitations with automatically creating the devices. On Thu, Sep 6, 2018 at 6:34 AM Dana Tong <dana.t...@yellit.com.au<mailto:dana.t...@yellit.com.au>> wrote: Further to this. When I search all users, the user is present but it looks like he controls many phones which is odd. I’ve tried to register a webex board also for call service connect and it reports unable to find a CUCM user with a matching mail ID. However I can confirm that I created the user with the matching mail ID. Thoughts? Cheers Dana From: Dana Tong Sent: Thursday, 6 September 2018 7:23 PM To: cisco-voip voyp list <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> Subject: Webex hybrid call service connect unable to find user Hi all, Trying to deploy Call Service Connect but when I run the process to automatically deploy the Spark Remote Device I get a [User Not Found!]. I am using a text file with a single user name as a test. The username is in the same format as the CUCM User ID. 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