This was news to me, despite not being a new feature in Chrome. Probably, because Finesse only somewhat recently starting supporting Chrome.
https://community.cisco.com/t5/contact-center/finesse-agents-suffering-from-automatictabdiscarding-chrome/m-p/3777761/highlight/true#M109727 This would be a good reason to not use Chrome for Finesse, but you may not see this problem with how you/your users use Finesse on their machines. Sometimes I wonder if moving to a web application was really the best choice. Maybe, but it's certainly been a bumpy road.
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