Customer weren´t able to specify the issue correctly, actually the issue is that some calls is reaching the agent extension but with no cutomer audio then checking the logs I found the followin
11:22:23.320 |Cdcc::isStaticTransactionApplicable |3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03 11:22:23.320 |cdrWrite PER RR, orig = 0, lrn = 0, current = 0|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03 11:22:23.320 |processCCMFeatureData: operationIeIdd=0|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03 11:22:23.320 |ConnectionManager - wait_AuDisconnectRequest(52247993,52248126),disconnectType(1), IFHandling(0,0)|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03 11:22:23.320 |ConnectionManager - storeMediaInfo(52247993): EXISTING ENTRY DISCOVERED, size=2973|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03 11:22:23.320 |ConnectionManager - storeMediaInfo(52248126): EXISTING ENTRY DISCOVERED, size=2973|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03 11:22:23.320 |MGCPManager remove recent Incoming transId 201090657|3,100,152,1.140880087^192.168.183.133^* *11:22:23.320 |MatrixControl:connecting_ind_TConnect - ERROR. Media Timeout|2,100,57,1.35961152^10.131.50.146^** 11:22:23.320 |MediaCoordinator - wait_AuDisconnectRequest,CI(52247993,52248126),IFCreated(1,1)|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03 11:22:23.320 |MediaCoordinator - wait_AuDisconnectRequest - sending disconnect to MediaManager(19314870)|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03 11:22:23.320 |cdrWrite PER RR, orig = 0, lrn = 0, current = 0|2,100,57,1.35961152^10.131.50.146^* 11:22:23.320 |MediaManager(19314870)::wait_AuDisconnectRequest, mCleanupPreallocatedMTP=0|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03 11:22:23.320 |MediaManager(19314870)::wait_AuDisconnectRequest, mrid(0,0) ci(5224799352248126) size(1), dt(1)|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03 11:22:23.320 |MediaManager(19314870)::wait_AuDisconnectRequest, StopSession,disconn MX(130,22759634) mrid (0 0), IFHandling(0,0)|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03 11:22:23.320 |//SIP/SIPD(3,67,10)/ccbId=0/scbId=0/getKeyBasedOnCiAndBranch: AddressingElement branch is 0 and ci is 52247952 mapKey is 52247952|2,100,57,1.35961152^10.131.50.146^* 11:22:23.320 |//SIP/SIPD(3,67,10)/ccbId=0/scbId=0/getCdpcPid: found Cdpc Pid (3,100,68,926546) for mapKey 52247952|2,100,57,1.35961152^10.131.50.146^* 11:22:23.320 |MediaExchange(22759634)::wait_Disconnect, dt=1,stReason=0,IFHandling(0,0)|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03 11:22:23.320 |EnvProcessCdr::wait_DbCdrReq|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03 11:22:23.320 |EnvProcessCdr::wait_DbCdrReq DETAILED Entries 10287372, Inserts 7883215, ZeroCalls 2404157, StartRecords 0, Default 0|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03 11:22:23.320 |EnvProcessCdr::formatCdrData|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03 11:22:23.321 |//SIP/SIPCdpc(3,68,926546)/ci=52247952/ccbId=1869334/scbId=0/active_CcDisconnReq: ccDisconnReq.onBehalfOf=Media : ccDisconnReq.s.sv=2 : ccDisconnReq.c.cv=47 |2,100,57,1.35961152^10.131.50.146^* 11:22:23.321 |//SIP/SIPCdpc(3,68,926546)/ci=52247952/ccbId=1869334/scbId=0/appendReasonHdr: appendReasonHdr - Invalid Disconnect Cause(cause=47), No Reason Header Appended|2,100,57,1.35961152^10.131.50.146^* 11:22:23.321 |//SIP/SIPCdpc(3,68,926546)/ci=52247952/ccbId=1869334/scbId=0/addTransparencyInfo: Transparency info is NULL. Not attaching anything.|2,100,57,1.35961152^10.131.50.146^* 11:22:23.321 |MGCPInterface(5624152) - isGClearCall - return false, gClearSupported:0, mpeerxfermode:7|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03 11:22:23.321 |MGCPHandler send msg SUCCESSFULLY to: 192.168.183.133 MDCX 115006632 S1/DS1-0/28@GVBL-03-03 MGCP 0.1 C: D0000000031d3db9000000F500003573 I: 37D646A X: 1c M: recvonly R: D/[0-9ABCD*#] Q: process,loop |3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03 11:22:23.321 |//SIP/SIPHandler/ccbId=0/scbId=0/sip_stop_timer: type=SIP_TIMER_DISCONNECT value=500 retries=10|2,100,57,1.35961152^10.131.50.146^* 11:22:23.321 |//SIP/SIPHandler/ccbId=0/scbId=0/sip_start_timer: type=SIP_TIMER_DISCONNECT value=500 retries=10|2,100,57,1.35961152^10.131.50.146^* 11:22:23.321 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 192.168.27.103:[5060]: [9821892,NET] BYE sip:[email protected]:5060 SIP/2.0 Via: SIP/2.0/UDP 192.168.183.5:5060;branch=z9hG4bK173a4d3d3146d From: <sip:[email protected]:5060 >;tag=1869334~676f1309-fb09-46b1-b894-3b8a002cf33d-52247952 To: sip:[email protected] ;tag=B9449B1E-3DD5-40FC-8A68-AF29BB48EA02-115745 Date: Mon, 18 Feb 2019 14:22:06 GMT Call-ID: [email protected] User-Agent: Cisco-CUCM8.5 Max-Forwards: 70 CSeq: 103 BYE Reason: Q.850;cause=47 Content-Length: 0 Now what I understood is that *10.131.50.146 *is finishing the call due to media inactivity, is that correct? Em seg, 18 de fev de 2019 às 18:37, Nilson Costa <[email protected]> escreveu: > Hello Tim, > > We have 2 CUCM involved on this negociation the first which control the > call from PSTN is 8.5 and the second that controls the extension is 11.5 > We have a bunch of hardware MTP for the whole system > not using transcoders > > > Em sex, 15 de fev de 2019 16:53, Johnson, Tim <[email protected] > escreveu: > >> Interesting. I’ve started to see this just within the last couple months. >> I talked with TAC about it but they just said I need to use a transcoder to >> resolve it. It seems that there must be another way to go about resolving >> it. >> >> >> >> What version of CUCM are you using? Are you using software or hardware >> MTP? How about transcoders? >> >> >> >> We’re on 12.0.1.21900-7, software MTP, and no transcoder. >> >> >> >> *From:* cisco-voip <[email protected]> *On Behalf Of *Nilson >> Costa >> *Sent:* Friday, February 15, 2019 1:44 PM >> *To:* [email protected] >> *Subject:* [cisco-voip] DTMF failing intermitently >> >> >> >> Hello all, >> >> >> >> >> >> Does it error means a DTMF error due to MTP failure ? >> >> |!!ERROR!! -MediaManager-(404)::isMTPNeededForDTMFInjectionFromOOBTo2833 >> DTMFMTPSide=0, MTPInsertReason=0 >> >> >> >> Regards >> >> >> >> -- >> >> Nilson Lino da Costa Junior >> > -- Nilson Lino da Costa Junior
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