That's some good insight.  Thanks for sharing.

On Mon, Aug 19, 2019 at 7:25 AM Pawlowski, Adam <> wrote:

> I agree on several points you've made. As we continue to "run lean"
> (meaning, in some cases, on fumes) and our management and leadership are
> bombarded with firms offering to deliver everything we do as a managed
> service that just fountains in over the "cloud", the reality of it is that
> we're compared against these claims.
> We've built here a responsible and flexible service, with which we can
> offer to any of our customers a robust set of features. That being said we
> see on average a 4% take on features such as SNR, Jabber, etc. We are not
> aggressive in our marketing, and at times I'd term it elusive even, so we
> could do better. But that means that 95% of people will probably deal with
> the basics.
> That is somewhat what I am trying to prepare us for, not building rube
> Goldberg line forwarding and shared line arrangements, and insisting on
> each customer having their own extension. I feel like if we switch
> platforms, or delivery methods, this will make things easier. Even this has
> been painful to implement, and not always practical.
> Regarding upgrades, we've limited ourselves to major upgrade windows
> biannually, and quarterly for SUs, non-critical COPs, etc. Despite
> everything being rubber stamped "24x7" , in reality very few things are. We
> push our maintenance to run overnight, or Friday evening into Saturday, and
> we go from there. IIRC you were cloning or rebuilding VMs within VMWare and
> juggling their connections to try and minimize downtime, but, we've found
> that as long as security and physical plant can operate in some regard, no
> one else really cares.
> Best,
> Adam
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