The 175 Premium UCCX Seats would be concurrent logged-in agents. QM/AQM/WFM/CR licenses are based on named user.
On Thu, Oct 3, 2019 at 10:27 PM naresh rathore <[email protected]> wrote: > hi > > > I can see following when i check license page of uccx. which one of them > is concurrent and which one of them is named based, how to find out > > *Configured Licenses:* > > Package: Cisco Unified CCX Premium > > Total IVR Port(s): 350 > > Cisco Unified CCX Premium Seat(s): 175 > > High Availability : Enabled > > Cisco Unified CCX Preview Outbound Dialer: Enabled > > Cisco Unified CCX Quality Manager Seat(s): 100 > > Cisco Unified CCX Advanced Quality Manager Seat(s): 170 > > Cisco Unified CCX Workforce Manager Seat(s): 170 > > Cisco Unified CCX Compliance Recording Seat(s): 100 > > Cisco Unified CCX Maximum Agents: 400 > > *Recording:* > > Cisco Unified CCX Recording Count:100 > > *Inbound:* > > Available Inbound IVR Port(s): 350 > > *Outbound:* (Predictive and Progressive only) > > Cisco Unified CCX Licensed Outbound IVR Port(s): 100 > > Cisco Unified CCX Outbound IVR Port(s) In Use: 0 > > Cisco Unified CCX Licensed Outbound Agent Seat(s): 100 > > Cisco Unified CCX Outbound Agent Seat(s) In Use: 0 > > > Regards > > Naray > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip >
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