this is only being used on jabber to, in a sense log them in and out when they also use extmob on a desk phone with extmob also enabled with UCCx agent.
Scott On Fri, Oct 18, 2019 at 11:07 PM Loren Hillukka <lchillu...@hotmail.com> wrote: > That’s an interesting way to use the EM feature. > But I have come to hate that logged out EM profile setting. > One region was done a while back by a vendor that set that up on every > phone. Whether the people used EM or not. Causes lots of problems when new > support folks don’t remember that setting.... and always annoying with the > extra steps to find what device a particular extension is living on. And if > someone moved phones, logged in to EM once to get their profile, then EM > blips and they get logged out, they complain the phone looks different > because they forgot they logged in weeks or months ago (that cluster does > not enforce a max logged in time for EM for many various business wants). > And when cluster reboot happens the same story is repeated, as other users > have come and gone or swapped phones. > > It’s late. I’ll be done now. > Just be careful how you use EM logged out profile. > > Loren > > On Oct 18, 2019, at 11:18 PM, Lelio Fulgenzi <le...@uoguelph.ca> wrote: > > So basically, you can’t “log in” via extension mobility, but the logged > out profile is the one you end up using when you sign in? > > Interesting. > > *-sent from mobile device-* > > > *Lelio Fulgenzi, B.A.* | Senior Analyst > > Computing and Communications Services | University of Guelph > > Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | > N1G 2W1 > > 519-824-4120 Ext. 56354 <519-824-4120;56354> | le...@uoguelph.ca > > > > www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook > > > > [image: University of Guelph Cornerstone with Improve Life tagline] > > On Oct 18, 2019, at 6:20 PM, Scott Voll <svoll.v...@gmail.com> wrote: > > OK, my counter part had an open ticket with TAC on using Jabber in an > extension mobility environment, and gave us this work around. Seems to be > working for us: > ***** Response ***** > > As we discussed, for Jabber side possibly the requirement is that the > phone device is not assigned with an extension, which makes the issue with > the UCC. > > As tested in lab, I was able to assign an extension mobility profile the > same way we can for a deskphone. Here below are the steps I took. Please > let me know if you have any questions! > > 1. Created a new EM profile: > CUCM >> Device >> Device Settings >> Device Profile >> Add > New >> Device Profile Type: Cisco Unified Client Services Framework >> I > used all default settings with the exception of the Login User ID – my test > user ID “kivanov5” > > 2. Created a new CSF using default settings. Did not assign a line. I only > assigned the test user for it as owner and selected the EM profile: > > > > > > > 3. In the End User page I just selected the EM Profile > > > > > Using these settings above I was able to sign in Jabber with my test user > and the softphone was just working. From End User perspective, I don’t > think there would be a noticeable difference. When dialing another test > user the caller ID was showing the extension of the Extension Mobility > profile. > > Try it and let me know if that may be working for you! > Kind regards, > > On Fri, Oct 18, 2019 at 3:09 PM Lelio Fulgenzi <le...@uoguelph.ca> wrote: > >> We’ve been using multi-line on Jabber for a bit. Actually, >> multi-shared-line (as a secondary dn). Works great as far as I can tell. >> Still no experience with UCCx though. >> >> I suspect, agent DN as primary, personal as secondary, vm configured for >> personal mailbox, would work great. >> >> Of course, we’re using shred agent logins. Not sure how well that will >> work. >> >> Lelio >> >> P. S. One thing with shared multi line on Jabber... if someone puts a >> call on hold on the shared line, it appears on Jabber. On everyone’s >> Jabber. As far as I can tell. Need to do more investigation. >> >> *-sent from mobile device-* >> >> >> *Lelio Fulgenzi, B.A.* | Senior Analyst >> >> Computing and Communications Services | University of Guelph >> >> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | >> N1G 2W1 >> >> 519-824-4120 Ext. 56354 <519-824-4120;56354> | le...@uoguelph.ca >> >> >> >> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook >> >> >> >> [image: University of Guelph Cornerstone with Improve Life tagline] >> >> On Oct 18, 2019, at 5:56 PM, Tim Smith <tim.sm...@enject.com.au> wrote: >> >> Is anyone doing multi line on Jabber yet? >> >> I’ve always thought dedicated UCCX line is best? >> Just have one on phone, different one on Jabber >> Login to wherever you want to answer calls >> It’s unlikely to be desk and softphone at same time (and if it is then >> use CTI instead) >> >> Dedicated line then gets rid of all the other UCCX line restrictions, and >> it doesn’t matter what this DN number is. >> >> Give them a personal DN if required. >> If it’s just a dedicated contact centre they may not even need a personal >> DN >> >> Get Outlook for iOS <https://aka.ms/o0ukef> >> ------------------------------ >> *From:* cisco-voip <cisco-voip-boun...@puck.nether.net> on behalf of >> Matthew Loraditch <mloradi...@heliontechnologies.com> >> *Sent:* Saturday, October 19, 2019 6:49:42 AM >> *To:* Lelio Fulgenzi <le...@uoguelph.ca>; Johnson, Tim < >> johns...@cmich.edu>; voyp list, cisco-voip (cisco-voip@puck.nether.net) < >> cisco-voip@puck.nether.net> >> *Subject:* Re: [cisco-voip] UCCx and Jabber - compatible or not? >> >> >> Correct. CSF/TAB/TCT is to use Jabber as a softphone not deskphone >> control. >> >> >> >> Matthew Loraditch >> Sr. Network Engineer >> p: *443.541.1518* <443.541.1518> >> w: *www.heliontechnologies.com* >> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054076356&sdata=Z9FpQyNSJyY1mX6s9OfRMru87dbcNy7N%2B7%2FxituiIHM%3D&reserved=0> >> | e: *mloradi...@heliontechnologies.com* >> <mloradi...@heliontechnologies.com> >> [image: Helion Technologies] >> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054076356&sdata=Z9FpQyNSJyY1mX6s9OfRMru87dbcNy7N%2B7%2FxituiIHM%3D&reserved=0> >> [image: Facebook] >> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054086350&sdata=ihl6P1hJV0S1V5zLFcu7SOhpXavZfMSi2NKuqkfTqoE%3D&reserved=0> >> [image: Twitter] >> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054096345&sdata=tzqTJT6bCs1%2FbmXP4B69QOeRWdFAnaKrtDa1zlhnLbs%3D&reserved=0> >> [image: LinkedIn] >> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054106341&sdata=x0aglqnl03JPTjOv%2B6E%2Fg%2BRJqpll5ORXxzZM5ABSQzM%3D&reserved=0> >> >> *From:* Lelio Fulgenzi <le...@uoguelph.ca> >> *Sent:* Friday, October 18, 2019 3:36 PM >> *To:* Matthew Loraditch <mloradi...@heliontechnologies.com>; Johnson, >> Tim <johns...@cmich.edu>; voyp list, cisco-voip ( >> cisco-voip@puck.nether.net) <cisco-voip@puck.nether.net> >> *Subject:* RE: UCCx and Jabber - compatible or not? >> >> >> >> Ok, now you’re really freaking me out. >> >> >> >> *You don’t need a CSF device to log in with Jabber?* >> >> >> >> >> >> --- >> >> *Lelio Fulgenzi, B.A.* | Senior Analyst >> >> Computing and Communications Services | University of Guelph >> >> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | >> N1G 2W1 >> >> 519-824-4120 Ext. 56354 | le...@uoguelph.ca >> >> >> >> www.uoguelph.ca/ccs >> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054106341&sdata=PhcXFnBrp298T0iw9JGAG8NCqnJBDqWOx2Cjvk4TYDQ%3D&reserved=0> >> | @UofGCCS on Instagram, Twitter and Facebook >> >> >> >> [image: University of Guelph Cornerstone with Improve Life tagline] >> >> >> >> *From:* Matthew Loraditch <mloradi...@heliontechnologies.com> >> *Sent:* Friday, October 18, 2019 3:32 PM >> *To:* Johnson, Tim <johns...@cmich.edu>; Lelio Fulgenzi < >> le...@uoguelph.ca>; voyp list, cisco-voip (cisco-voip@puck.nether.net) < >> cisco-voip@puck.nether.net> >> *Subject:* RE: UCCx and Jabber - compatible or not? >> >> >> >> Yeah just don’t create one if you don’t like having them blank. You don’t >> need a CSF for deskphone control. >> >> >> >> >> >> *Matthew Loraditch*** >> >> *Sr. Network Engineer* >> >> p: *443.541.1518* <443.541.1518> >> >> w: *www.heliontechnologies.com* >> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054116337&sdata=7EUEHGWriXP2R5%2F2IzpHdAOdOtbxrLySaJGxnVfmbEk%3D&reserved=0> >> >> | >> >> e: *mloradi...@heliontechnologies.com* >> <mloradi...@heliontechnologies.com> >> >> [image: Helion Technologies] >> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054126332&sdata=V7fjKbMA0mnRDx%2F6r%2Bu1a%2BPiURCJN%2Fp0JowCZr4%2BWwA%3D&reserved=0> >> >> [image: Facebook] >> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054126332&sdata=goL34oKHULMIbRXkp1Ip0k%2FuEg0G7jvKCSNdYPvLUa8%3D&reserved=0> >> >> [image: Twitter] >> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054136326&sdata=IdLciKxcHFFgc228oO1HfA35AEJH3cNvM5ygK%2BLTatw%3D&reserved=0> >> >> [image: LinkedIn] >> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054146325&sdata=Hq2lSbvHfQYmKdXMDXuro7mS2XffuhiEr3bAQy%2FF1kg%3D&reserved=0> >> >> *From:* Johnson, Tim <johns...@cmich.edu> >> *Sent:* Friday, October 18, 2019 3:30 PM >> *To:* Lelio Fulgenzi <le...@uoguelph.ca>; Matthew Loraditch < >> mloradi...@heliontechnologies.com>; voyp list, cisco-voip ( >> cisco-voip@puck.nether.net) <cisco-voip@puck.nether.net> >> *Subject:* RE: UCCx and Jabber - compatible or not? >> >> >> >> Yeah, just don’t have a CSF device assigned to that user. Or, if you do >> have a CSF device for that user, make sure their IPCC extension is not >> assigned to it. >> >> >> >> >> >> *From:* cisco-voip <cisco-voip-boun...@puck.nether.net> *On Behalf Of *Lelio >> Fulgenzi >> *Sent:* Friday, October 18, 2019 3:30 PM >> *To:* Matthew Loraditch <mloradi...@heliontechnologies.com>; voyp list, >> cisco-voip (cisco-voip@puck.nether.net) <cisco-voip@puck.nether.net> >> *Subject:* Re: [cisco-voip] UCCx and Jabber - compatible or not? >> >> >> >> Interesting. Devices without DNs just freak me out! >> >> >> >> --- >> >> *Lelio Fulgenzi, B.A.* | Senior Analyst >> >> Computing and Communications Services | University of Guelph >> >> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | >> N1G 2W1 >> >> 519-824-4120 Ext. 56354 | le...@uoguelph.ca >> >> >> >> www.uoguelph.ca/ccs >> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054146325&sdata=vwV7lJH1g2667IwErOqJdKvV97lJnQTbO56CPqVghqw%3D&reserved=0> >> | @UofGCCS on Instagram, Twitter and Facebook >> >> >> >> [image: University of Guelph Cornerstone with Improve Life tagline] >> >> >> >> *From:* Matthew Loraditch <mloradi...@heliontechnologies.com> >> *Sent:* Friday, October 18, 2019 3:28 PM >> *To:* Lelio Fulgenzi <le...@uoguelph.ca>; voyp list, cisco-voip ( >> cisco-voip@puck.nether.net) <cisco-voip@puck.nether.net> >> *Subject:* RE: UCCx and Jabber - compatible or not? >> >> >> >> Correct. If you have agents who want to use Jabber and have a hardphone >> DO NOT put their agent DN on any other device. If you search the DN in CUCM >> you need to see that DN associated to only a single device >> >> >> >> >> >> >> >> >> >> *Matthew Loraditch*** >> >> *Sr. Network Engineer* >> >> p: *443.541.1518* <443.541.1518> >> >> w: *www.heliontechnologies.com* >> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054156320&sdata=l4rQaJdlyGnIFlcK00RAQf%2Fg3c6LD8i4icLeZgBUt9c%3D&reserved=0> >> >> | >> >> e: *mloradi...@heliontechnologies.com* >> <mloradi...@heliontechnologies.com> >> >> [image: Helion Technologies] >> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054166314&sdata=HHhH3mqicOFtzp0ZLOhBWsb1icRavIaGuwcsXC11Ej4%3D&reserved=0> >> >> [image: Facebook] >> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054176308&sdata=VGku3VwLtv7NjnjCKhS1DzUQZaA7K95HB2cdDw7%2FvcI%3D&reserved=0> >> >> [image: Twitter] >> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054176308&sdata=zDAXF826wJkthUN%2FXxZYJ%2BM6GT1mnMbdRfmK6Z0KdBw%3D&reserved=0> >> >> [image: LinkedIn] >> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054186316&sdata=rQWs3Lhtxm%2BcupXwMiKlgrzNbW0xarDT%2BV23MjSe%2Blg%3D&reserved=0> >> >> *From:* Lelio Fulgenzi <le...@uoguelph.ca> >> *Sent:* Friday, October 18, 2019 3:26 PM >> *To:* Matthew Loraditch <mloradi...@heliontechnologies.com>; voyp list, >> cisco-voip (cisco-voip@puck.nether.net) <cisco-voip@puck.nether.net> >> *Subject:* RE: UCCx and Jabber - compatible or not? >> >> >> >> *Yes jabber in deskphone control mode is ok. Jabber is not operating as a >> softphone in that mode and breaks no UCCX “rules”* >> >> >> >> In this case, do I have to make sure not to program a DN on Jabber? >> >> >> >> --- >> >> *Lelio Fulgenzi, B.A.* | Senior Analyst >> >> Computing and Communications Services | University of Guelph >> >> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | >> N1G 2W1 >> >> 519-824-4120 Ext. 56354 | le...@uoguelph.ca >> >> >> >> www.uoguelph.ca/ccs >> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054196305&sdata=ZkXWBo1pz8UZVN%2Fe%2BtQJu%2BemBGgkm0djNsIrMnZSC64%3D&reserved=0> >> | @UofGCCS on Instagram, Twitter and Facebook >> >> >> >> [image: University of Guelph Cornerstone with Improve Life tagline] >> >> >> >> *From:* Matthew Loraditch <mloradi...@heliontechnologies.com> >> *Sent:* Friday, October 18, 2019 3:24 PM >> *To:* Lelio Fulgenzi <le...@uoguelph.ca>; voyp list, cisco-voip ( >> cisco-voip@puck.nether.net) <cisco-voip@puck.nether.net> >> *Subject:* RE: UCCx and Jabber - compatible or not? >> >> >> >> LOL >> >> >> >> Yes Historically you were good with the hardphone and CIPC b/c you can >> use ext. mobility on both to get you extension and from a UCCX perspective >> said extension was only on one device in CUCM. >> >> >> >> Yes jabber in deskphone control mode is ok. Jabber is not operating as a >> softphone in that mode and breaks no UCCX “rules” >> >> >> >> >> >> >> >> >> >> *Matthew Loraditch*** >> >> *Sr. Network Engineer* >> >> p: *443.541.1518* <443.541.1518> >> >> w: *www.heliontechnologies.com* >> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054196305&sdata=6xLQcJxz2Xjn3a8pop2P0tIwF8iRdKrrfw7N6bApnzg%3D&reserved=0> >> >> | >> >> e: *mloradi...@heliontechnologies.com* >> <mloradi...@heliontechnologies.com> >> >> [image: Helion Technologies] >> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054206295&sdata=dW1NaQivigvNAxhZl%2Fg9Xwz2%2BtxMTfJ4ZIS3BE4k4e8%3D&reserved=0> >> >> [image: Facebook] >> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054216292&sdata=dTAgvWU0LLMioHr%2FAJwpuC0Qzb9ZP7hVR%2FZwJZp8K74%3D&reserved=0> >> >> [image: Twitter] >> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054226285&sdata=OdWHhxMNIhnk4eyKFjJrUkHpD7SW%2FzSTQfJB9gokeMM%3D&reserved=0> >> >> [image: LinkedIn] >> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054226285&sdata=JqtVLnZD7ZuttL0mxRZm%2FJNHs31CIaVacZ%2BZyzDT2T4%3D&reserved=0> >> >> *From:* Lelio Fulgenzi <le...@uoguelph.ca> >> *Sent:* Friday, October 18, 2019 3:17 PM >> *To:* Matthew Loraditch <mloradi...@heliontechnologies.com>; voyp list, >> cisco-voip (cisco-voip@puck.nether.net) <cisco-voip@puck.nether.net> >> *Subject:* RE: UCCx and Jabber - compatible or not? >> >> >> >> Oh yeah – I remember that session. It was great. But not as good as the >> session where I raised my hand and asked when they were gonna get rid of >> that final cable from the room kit to the touch 10. 😉 >> >> >> >> But, I digress. >> >> >> >> So, historically, are you saying then, that one could have a hardphone >> with an agent extension and use CIPC with extension mobility and activate >> that same agent extension on CIPC and things would work and it was >> supported? >> >> >> >> From your last statement, “Jabber CTI control is kosher and has no >> bearing on this issue.” , are you implying I could install Jabber and >> modify the call settings to use the hard phone and it _*would*_ work? >> >> >> >> --- >> >> *Lelio Fulgenzi, B.A.* | Senior Analyst >> >> Computing and Communications Services | University of Guelph >> >> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | >> N1G 2W1 >> >> 519-824-4120 Ext. 56354 | le...@uoguelph.ca >> >> >> >> www.uoguelph.ca/ccs >> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054236283&sdata=C%2F64%2F0ZknPaK9%2BvEHiSY23r4YOy8SakeD4OkqNd0zCs%3D&reserved=0> >> | @UofGCCS on Instagram, Twitter and Facebook >> >> >> >> [image: University of Guelph Cornerstone with Improve Life tagline] >> >> >> >> *From:* Matthew Loraditch <mloradi...@heliontechnologies.com> >> *Sent:* Friday, October 18, 2019 3:07 PM >> *To:* Lelio Fulgenzi <le...@uoguelph.ca>; voyp list, cisco-voip ( >> cisco-voip@puck.nether.net) <cisco-voip@puck.nether.net> >> *Subject:* RE: UCCx and Jabber - compatible or not? >> >> >> >> The problem is workers who have a deskphone and also need to use a >> softphone occasionally or vice-versa. >> >> >> >> An agent extension can only be programmed on one device in all of CUCM. >> >> >> >> Previously the above situation could be handled by CIPC as extension >> mobility is supported. >> >> >> >> Jabber does not and will not support extension mobility as a softphone. >> >> >> >> UCCX says that supporting an agent extension on multiple devices is >> extremely difficult to fix >> >> >> >> I can’t remember if you were in those sessions at Cisco Live with me or >> not but it was a fun little it’s not my problem scenario from the two BUs >> in some of the sessions asking how they were going to fix this. >> >> >> >> Jabber CTI control is kosher and has no bearing on this issue. >> >> >> >> >> >> *Matthew Loraditch*** >> >> *Sr. Network Engineer* >> >> p: *443.541.1518* <443.541.1518> >> >> w: *www.heliontechnologies.com* >> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054246279&sdata=Re766JudLH6G83SFHHzqblcu5pU4ZtTaPBp5SaR07Ww%3D&reserved=0> >> >> | >> >> e: *mloradi...@heliontechnologies.com* >> <mloradi...@heliontechnologies.com> >> >> [image: Helion Technologies] >> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054256274&sdata=8nfdKoc97VtK9oKww9oh7Qhl1wWvUp7anZD6hDTR1Fs%3D&reserved=0> >> >> [image: Facebook] >> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054256274&sdata=raPH4anDM7FoIab7pqEKi0D5i6LlS2JRM3VTbmObz7o%3D&reserved=0> >> >> [image: Twitter] >> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054266268&sdata=Noj%2FQohdESnhahCwUfcSGUMoeBrfzvrBSSikLAoO37A%3D&reserved=0> >> >> [image: LinkedIn] >> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054276266&sdata=bq%2FdX9oV%2FcBvA5IchBchqOqz%2B8ic1N2L5iUWYxm67KI%3D&reserved=0> >> >> *From:* cisco-voip <cisco-voip-boun...@puck.nether.net> *On Behalf Of *Lelio >> Fulgenzi >> *Sent:* Friday, October 18, 2019 2:55 PM >> *To:* voyp list, cisco-voip (cisco-voip@puck.nether.net) < >> cisco-voip@puck.nether.net> >> *Subject:* [cisco-voip] UCCx and Jabber - compatible or not? >> >> >> >> >> >> I’ve heard all the rumblings with UCCx and Jabber. But I’m hoping someone >> can explain to me what exactly the problem is. From what I understand, >> there is not an actual incompatibility with UCCx and Jabber, just with some >> deployment methods and some restrictions UCCx places on things. >> >> >> >> *So, in simplest terms, if you have a desktop agent, with Jabber (4Win) >> running and only one (agent) extension and no other device has that >> extension, things work.* >> >> >> >> I believe it’s when you try to do anything else other than this simple >> deployment that things go awry. Say, have both Jabber and a hard phone and >> log into your queue using a phone agent on the hard phone but want to use >> Jabber to answer. Or you want Jabber to control your hard phone. Etc. >> >> >> >> Can I get some ideas as to whether this is true and where people have >> seen trouble? And what is actually supported? >> >> >> >> Lelio >> >> >> >> --- >> >> *Lelio Fulgenzi, B.A.* | Senior Analyst >> >> Computing and Communications Services | University of Guelph >> >> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | >> N1G 2W1 >> >> 519-824-4120 Ext. 56354 | le...@uoguelph.ca >> >> >> >> www.uoguelph.ca/ccs >> <https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054276266&sdata=gKfcziwearGas2I2Xy2fWo69bP%2FaKQFfUr%2BqC%2FdiuPA%3D&reserved=0> >> | @UofGCCS on Instagram, Twitter and Facebook >> >> >> >> [image: University of Guelph Cornerstone with Improve Life tagline] >> >> >> >> _______________________________________________ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip >> > <tac-1.png> > > <tac-2.png> > > <tac-4.png> > > <tac-3.png> > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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