Yes, since Jabber supports BIB, which is how monitoring works. However, you don't have to take my word for, you can prove it yourself. If you go into CUCM > Unified Reporting > CM Phone Feature List, you can generate a report of all phone models/devices which support monitoring.
E.g., [image: image.png] Also, just FYR, the official configuration guide is here, not that using a forum posting is bad, but I thought you might like to know nonetheless: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1SU2/cucm_b_feature-configuration-guide-for-cisco1251SU2/cucm_b_feature-configuration-guide-for-cisco1251SU2_chapter_01010.html On Wed, Apr 8, 2020 at 12:43 AM naresh rathore <[email protected]> wrote: > hi all, > > > > i am currently using cucm12, uccx 12 and want to know whether finesse > silent monitoring is supported when agent and supervisor are using jabber > instead of physical phone. i plan to configure silent monitoring using > following post > > > https://community.cisco.com/t5/contact-center/cisco-finesse-silent-monitoring-issue/td-p/2521889 > > > Regards > > > Naray > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip >
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