Hey everyone, I'm working on a UCCX Callback deployment which seems to be a weekly thing lately.
But in this customer's environment, I'm noticing the outbound Call Redirect Step is actually causing a diversion header to be sent out the Customer SIP Trunk on the Outgoing Invite. The phone number is actually the destination number we're doing the callback to. Diversion: <sip:[email protected] >;reason=deflection;privacy=off;screen=yes They've got Redirecting number outbound checked on the SIP Trunk for call-forwarding/SNR to preserve the original calling number correctly. The carrier is not accepting the call because of the Diversion header and the agent gets a message from the carrier "call cannot be completed as dialed". I've tried sending the call through a translation pattern but that didn't seem to strip out the redirecting number. I'm curious if anyone has seen this with a callback script because I don't remember a Diversion header being normal but maybe I've just always missed it. I can't turn off the Diversion header completely without breaking call-forwarding. Only thing I can think of would be a LUA script to strip the Diversion header if the Calling Number is for an agent extension since those shouldn't be ever forwarded anyways. Anyone got any ideas on how to strip off this Diversion header just for these callback calls? Thanks, Brian Meade
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