I’d bet good money there will be improvements to RTMT. If for no other reason to get away from Oracle.
> On Jul 10, 2020, at 15:20, Matthew Loraditch > <[email protected]> wrote: > > > Let’s just say I’d place good money on a cloud offering that is pretty cool > but no money on new on prem dashboards……….. > > > Matthew Loraditch > Sr. Network Engineer > p: 443.541.1518 > w: www.heliontechnologies.com | e: [email protected] > <image202938.png> > <image680399.png> > <image106230.png> > <image821668.png> > From: cisco-voip <[email protected]> On Behalf Of Anthony > Holloway > Sent: Friday, July 10, 2020 4:11 PM > To: JASON BURWELL <[email protected]> > Cc: Charles Goldsmith <[email protected]>; [email protected] > Subject: Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage > > [EXTERNAL] > > RTMT is still the same as it's always been. We need a major overhaul, > because some people think that only cloud offerings have sexy dashboards > (e.g., meraki), when in fact, on-prem can too, they just need to do it > already. > > On Fri, Jul 10, 2020 at 2:53 PM JASON BURWELL <[email protected]> > wrote: > Thank you for all the responses! Been a busy day so late getting back. > > I was able to see the data I needed in historical format by running the > licensing report shown in the thread Anthony posted. Very high level but > gives the overall numbers. I wish there was a way to monitor this real time > and in detail without having to do a lot of custom work which, unless I > missed something, sounds like what would need to happen. > > RTMT does show CTI ports but only shows IN/OUT of service status, not what > the port is actually doing. I’ve long wondered when a refresh was coming to > RTMT with more functionality as it feels a bit outdated and seems like its > been essentially unchanged as far back as I can remember. Although maybe the > newer versions have improvements I am not aware of? > > Jason > > > From: cisco-voip <[email protected]> On Behalf Of Anthony > Holloway > Sent: Friday, July 10, 2020 2:03 PM > To: Tanner Ezell <[email protected]> > Cc: Charles Goldsmith <[email protected]>; [email protected] > Subject: Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage > > Looks like this has been asked and answered in the past: > > https://community.cisco.com/t5/contact-center/cucm-uccx-how-monitoring-cti-ports/td-p/2328292 > > The two people responding seem familiar to me, but I can't quite put my > finger on who they are. > > On Fri, Jul 10, 2020 at 11:55 AM Tanner Ezell <[email protected]> wrote: > <image001.gif> > I'll see what I can do. > > On Fri, Jul 10, 2020 at 9:45 AM UC Penguin <[email protected]> wrote: > It’s been a long time since I’ve used uccx as uccx. Is the option for real > time reporting present under the Tools menu? (It is when licensed as IP IVR) > > It requires Java and is finicky, but does report. > > In CCE instead I just look at the usage on the AW and dump that in AW Db and > graph it with Grafana. > > > On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip > <[email protected]> wrote: > > > Sorry, been tied us this morning. Just looking for real time usage data of > the 300 UCCX Ports we are licensed for. Thanks! > > > From: Tanner Ezell <[email protected]> > Sent: Friday, July 10, 2020 9:41 AM > To: Charles Goldsmith <[email protected]> > Cc: Anthony Holloway <[email protected]>; JASON BURWELL > <[email protected]>; [email protected] > Subject: [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage > > CAUTION: This email originated outside of Founders Federal Credit Union. Do > not click links or open attachments unless you recognize the sender and know > the content is safe. > What information do you need? > > On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <[email protected]> wrote: > You can simply put Tanner in the To: field, old school I know, but it still > works :) > > On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway > <[email protected]> wrote: > That's nothing I've ever heard of. I'd imagine you could use the CTI API, > but not the Admin API. > > This isn't a REST based API though, and it is relatively harder to implement > and work with though. My man Tanner at CTI Logic should be able to help. Yo > Tanner! Where you at? Ok, so one PRO for chat rooms are mentions. Email > needs mentions. > > The CTI Protocol: > > Is a TCP/IP socket based message protocol > Allows clients to send and receive information/events about: > Current system configuration and future updates. > Agents and their states > Calls and their states > Statistics for agents, calls, and queues on a real-time basis > Third-party call control > Device snapshots > Provides support for two client modes for connecting with Unified CCX: > Bridge mode clients receive all agent-state and call events for all logged in > agents in the system. > Agent mode clients only receives messages related to the agent. > Has version control > > On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip > <[email protected]> wrote: > Is there any way to see real time CTI port usage with UCCX Admin API? I did a > quick search and it looks like it’s a supported function but having trouble > finding the correct name to use. > > Thanks > Jason > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip
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