It seems to me that there's not a "best practice" label for most scenarios. When I started with UCCX, we went to a call handler first to provide us with an easy way to provide a schedule, and a familiar way for the customer to record a greeting. Later, we ended up building the schedule into our script and directing calls to the trigger. That's my preference, just to involve less systems.
Tim Johnson Voice & Video Engineer Central Michigan University Call me: +19897744406 Video Call me: [email protected] Fax me: +19897795900 Meet me: http://cmich.webex.com/meet/johns10t -----Original Message----- From: cisco-voip <[email protected]> On Behalf Of [email protected] Sent: Wednesday, August 19, 2020 8:19 AM To: [email protected] Subject: [External] [cisco-voip] IPCC best practice Hello, I just have a quick question. When setting up a call center for a SMB, Is it best practice to have the main number go to a unity call handler 1st, with caller input going to uccx triggers, or is it considered best practice to have the main number go right to CCX? I have seen both ways. Thank you. _______________________________________________ cisco-voip mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-voip _______________________________________________ cisco-voip mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-voip
