Interesting! I just tried something like this in 12.5(1) and I get the same thing as you.
I did achieve the desired outcome using the Get User Info step instead of casting the User object to a String, *cleanAgentID = Get User Info (selectedResource, Identifier)* On Tue, Jun 15, 2021 at 2:02 PM Matthew Loraditch < [email protected]> wrote: > We collect the name of the agent for recording to our ticketing system. > > > > Apparently no one has used this piece of data in a long time, but I > noticed it today. All agents are showing up as “***” > > > > CCX 12.5 > > > > Here is what the script does: > > > > And the values I got in my debug: > > > > > > > > What is going on here? Do I need to change how I capture this? > > Matthew Loraditch > Sr. Network Engineer > (He/Him/His) > p: *443.541.1518* <443.541.1518> > w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/> | > e: *[email protected]* <[email protected]> > [image: Helion Technologies] <http://www.heliontechnologies.com/> > [image: Facebook] <https://facebook.com/heliontech> > [image: Twitter] <https://twitter.com/heliontech> > [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies> > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip >
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