Nice (or not nice depending) to see another real life example of the unexpected 
outage causing unexpected pain - it's real !

From: cisco-voip <[email protected]> On Behalf Of James 
Buchanan
Sent: Wednesday, February 2, 2022 2:59 AM
To: JASON BURWELL <[email protected]>
Cc: cisco-voip <[email protected]>
Subject: Re: [cisco-voip] CUCM 11.5 Upgrade Question

Hello,

I've upgraded by changing the vmx file and it worked fine. That said, depending 
on how many times you upgraded in the past, it might be worth doing a fresh 
build. I did an upgrade from 11.5 to 12.5. After the upgrade, MOH did not work 
from one subscriber. I opened a TAC case and TAC said the issue was due to an 
unclean power outage when the server was running 10.5. So, they recommended a 
rebuild of that subscriber. I admit I was skeptical but eventually did the 
rebuild and MOH worked fine after that. Strange but true.

Thanks,

James

On Wed, Feb 2, 2022 at 7:34 AM JASON BURWELL via cisco-voip 
<[email protected]<mailto:[email protected]>> wrote:
I'm planning an upgrade from CUCM 11.5x up to either 12.5x or 14.0x. It appears 
I'm going to either have to build new servers from an updated ova or make 
changes to the vmx file to upgrade the virtual hardware version which looks to 
be a supported path from Cisco as they provide a doc to do this. Just wanted to 
throw out the question from those who have done this upgrade and took the path 
of changing the vmx file rather than building new servers; Did you have any 
challenges in doing this? Any reason to lean hard one way or the other? Any 
input is appreciated. Thanks Jason
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