Might be worth looking at some alternatives like eGain or UpstreamWorks as well. The SocialMiner/CCP chat is pretty limited.
On Thu, Apr 14, 2022, 8:15 AM Adam Pawlowski <[email protected]> wrote: > It is included with premium, but it is best if you are content with what > it offers in your environment, as it’s relatively rudimentary. > > > > > https://dcloud-cms.cisco.com/demo_news/cisco-unified-contact-center-express-uccx-enablement-lab-v2 > seems to cover CCX with SM. > > > > > https://dcloud-cms.cisco.com/demo_news/cisco-unified-contact-center-express-uccx-12-5-su1-v1 > > This appears to cover chat, but using 3rd party products? The AI/BOT demo > is cool, but as far as I know the code was something internal that was > whipped up for the demo and not shared publically. > > > > dCloud is also displaying a banner at the top that normal pedestrians > cannot schedule sessions and need someone from Cisco to do it – hopefully > your AM or partner contact would if you want to see it. > > > > Best, > > > > Adam > > > > *From:* cisco-voip <[email protected]> *On Behalf Of *Andy > Carse > *Sent:* Thursday, April 14, 2022 4:37 AM > *To:* Cisco VoIP List <[email protected]> > *Subject:* [cisco-voip] On-premise UCCX with Cisco Collaboration Platform > > > > Hi, > > We have an On-Premise UCCX v12.5 deployment and I've been asked to look at > adding web chat to the system. > > I believe this was Social Miner now called Cisco Collaboration Platform > does anyone have this in place or any helpful tips on the good or bad > solutions as I'm struggling to find any good documentation on the Cisco > Website for this > > Is there any issues around support from Cisco and is it an additional > license cost. > > We have Premium licenses for the agents. > > > > TIA > > Rgds Andy > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip >
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