I believe 14.x is officially planned for UCCX but no commitment of a release past that point. UCCX 12.5 added remote agent support via reverse proxy and agent device selection which were the big features people were waiting for.
We do custom work to get Google Dialog Flow working with UCCX but it seems like there's no plan to add CCAI natively to UCCX at any point and only officially to support UCCE/WXCC. We're moving several UCCX/UCCE customers to WXCC. There's an ODBC connector tool to allow accessing an on-prem DB via REST API. On Tue, Sep 6, 2022 at 7:51 PM JASON BURWELL <jason.burw...@foundersfcu.com> wrote: > Does anyone that attended Cisco Live have any info on what the future > development plans are for UCCX? Is there a v14 and beyond on the roadmap? > Any idea how rapidly they are trying to push people to Webex Contact > Center? Is anyone on here using Webex Contact Center with 150-200 agents? > > > > > > Thanks!! > > Jason > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip >
_______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
