So we are on CM 12.5 also using contact center express. we use isi for our CDR's.
is there a way to track call flow from call coming into our contact center and being transferred to hunt groups, or other people, vm - then zero outs, and to other places? seems to be a large hole in our data. Just wondering if there is something i'm missing, or a better application to get this data from? Not opposed to changing up applications if needed. maybe a reception console app could provide this? I don't think our UCCx is the correct app for our reception desk anyway. Thanks Scott PS. does M$ Teams have this kind of issue also?
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