I see some people talking about it in a Webex space, and it sounds like: if the transfer is completed on the telephone, then this happens, so instruct the Agent to complete the transfer within the Agent desktop instead.
On Wed, Dec 7, 2022 at 3:02 PM SK <[email protected]> wrote: > We are experiencing an issue with Webex contact center agent , once the > agent transfers the call to any other user ( non contact center user ) the > agent state still shows engaged until that call is fully handled by the > recipient and is only able to receive calls once that call is complete . > Has anyone experienced this issue before? Any pointers will be appreciated. > > Thank you . > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip >
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