At 12:05 AM +0000 7/17/03, annlee wrote: >I did, though it turned out to be only for Outlook Express. However, I >configured Outlook per their mail account settings--but, like you, I find >their customer service to be an oxymoron. > >Annlee
I've done enough escalation and schmoozing in Comcast customer support to learn that the customer service people have no access to operations/server people except through email. It also appears that their premium "pro" service was never staffed adequately, so you get the people with "is your computer on" rather than "this is what your SMTP is doing wrong." Their business grade customer support is OK. When funds permit, I may very well upgrade to that, as well as trying some reorganized DSL providers. > >""John Neiberger"" wrote in message >news:[EMAIL PROTECTED] >> Did you download the transition software? :-) Other than this odd >problem >> I haven't had any issues since the transition. I wasn't impressed with the >> amount of time I spent waiting for support, though. >> >> John >> >> >>> annlee 7/16/03 3:38:55 PM >>> >> begin vent-- >> I am having continuing problems with comcast -- attbi was a *whole* lot >> better. >> >> My NAV has trouble scanning incoming or outgoing mail, though ZoneAlarm's >> MailSafe function has zero trouble. Oddly, my Outlook has tons more >> problems >> than my husband's Eudora client, though he also uses NAV. Do you really expect anyone to get involved with fingerpointing between spousal computers? It certainly wasn't the only reason, but providing tech support to ex#2 was probably a contributing factor to the divorce. > > >> I expect to switch to another mail server and use comcast as nothing more >> than a dumb pipe. I think they may be able to handle that. >> --end vent >> >> Annlee >> >> ""James Gosnold"" wrote in message >> news:[EMAIL PROTECTED] >> > John, I too would be interested to hear the thoughts of anyone >> knowledgable >> > on this. I just opened up your message after deleting the offending mail >> > from our ISP's POP server too! >> > >> > One thing you can do to check out the offending mail in future is use a >> > utility to pull down the mail called 'pullmail'. >> > >> > You can download it from these people: >> > >> > http://www.swsoft.co.uk/index.asp?page=freesoftware >> > >> > It runs a batch script so what you can do is start up a command prompt >> and >> > run the script, it then shows the process mail by mail so you can see >> where >> > it is bombing out and delete that mail only. >> > >> > Seems to relate quite often to the senders address, not sure why but it >> does. >> > > > > James. Message Posted at: http://www.groupstudy.com/form/read.php?f=7&i=72449&t=72397 -------------------------------------------------- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
