I agree Checkpoint's support is terrible, and Cisco provides great
support for any of their products. I like Checkpoint because how
flexible it is, the features it provides and the great logging features
of it. But it is very expensive. Most of my clients run a PIX as a
firewall, mainly because of the price, but when my clients need to have
a lot of functionality like multiple vpns, e-mail stripping, etc,
Checkpoint is the best for that (my biased option. :) ). Although
Checkpoint's support is terrible Nokia provides excellent support for
Checkpoint. If you buy a Checkpoint firewall, I highly recommend running
it on the Nokia IP platform because of how easy it is to set up and
Nokia's support is great. They know more about Checkpoint than
Checkpoints engineers do. Every time I have called Nokia, an engineer
was on the phone resolving my issue in about 60 secs. Not only that but
they are friendly too (something you don't see often.).
-----Original Message-----
From: root
Sent: Fri 11/2/2001 8:42 AM
To: [EMAIL PROTECTED]
Cc:
Subject: Re: worst company [7:25033]
Marshal Schoener wrote:
> Agreed, however there is great 3rd party support available for
Checkpoint
> from many vendors.
> UUNet has a very good support program for Checkpoint.
>
> No matter who is supporting it though, Checkpoint's license
procedure is
> horrible!
> I once went 6 months from eval license to eval license because
we couldn't
> get a permanent license to work properly.
>
> That being said, in my opinion, there is no better firewall.
> Regards,
>
> -----Original Message-----
> From: Jim Brown [mailto:[EMAIL PROTECTED]]
> Sent: Friday, November 02, 2001 9:56 AM
> To: [EMAIL PROTECTED]
> Subject: RE: worst company [7:25033]
>
> CheckPoint = (great product) - (any support infrastructure).
>
> It is without a doubt the least supported product by a
manufacturer I have
> ever seen. I have outstanding TAC cases over a year old! They
charge a
> fortune for support and maintenance, which you must have, and
you get
> nothing for it.
>
> The only thing that actually keeps it running are the private
boards and
> mailing lists.
>
> It is extremely easy to use though and they own 60% of the
market?
>
> There are things you can do with CheckPoint that Cisco cannot
even begin to
> emulate.
>
> -----Original Message-----
> From: Jim Bond [mailto:[EMAIL PROTECTED]]
> Sent: Thursday, November 01, 2001 11:23 PM
> To: [EMAIL PROTECTED]
> Subject: OT: worst company [7:25033]
>
> Hello,
>
> I had a very bad experience with Checkpoint and am
> wondering if anyone had the same problem.
>
> One of my clients wanted to try Checkpoint VPN-1 so I
> filled out online eval form a month ago. A sales rep
> called me the next day and said a reseller would
> contact me in 5-10 days (5-10 minutes would make more
> sense). I didn't hear nothing in 3 weeks so I filled
> out online eval form again (I lost that rep's phone
> number) and another sales rep called me said the same
> thing. Now another week passed and I still didn't hear
> nothing.
>
> My client is very unhappy so he decide to go with
> Cisco. Is Checkpoint's business so good that they
> couldn't handle or what? Anyway, Checkpoint lost my
> client and I would never work with them again.
>
> Jim
>
> __________________________________________________
> Do You Yahoo!?
> Find a job, post your resume.
> http://careers.yahoo.com
I have you beat, I waited 8 months for a perm. license from
Checkpoint.
-Andrew
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