For quantifying traffic based on user and application, there are several
tools you could use. SMNP management suites (Openview, Unicenter, etc.)
would be the easiest, but that requires that you already have SNMP in place.
If not, I would suggest lumping the individual user types into different
VLANS, then spanning ports on the switch, and taking Sniffer and reducing
the packet size to just capture the headers of each packet while increasing
the buffer size to allow you to capture LOTS of packets. Then sniff the wire
for a week or so. Sniffer will quantify how much of the traffic belongs to a
given protocol for you, as well as which hosts are the noisiest :)

Hope this helps,

Brian Hill 
CCNP, CCDP, MCSE 2000 (Charter Member), 
MCSE+I (NT4.0), MCSA (Charter Member), MCT, 
MCP(21), Inet+, Net+, A+ 
Lead Technology Architect, TechTrain 
Author: Cisco, The Complete Reference 
http://www.alfageek.com 


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