you can use extended ping testing to try to uncover if it is in fact a telco
line problem
from :http://www.cisco.com/warp/public/784/packet/oct01/p53-cover.html

Extended Ping Testing
The ping command is generally used to make sure that two devices that are
remote from one another can attain basic Layer 3 connectivity. The ping
command also has an "extended commands" section that allows you to enter the
2-byte data pattern, in hexadecimal format, that is repeated in the payload
of the ping packet.
Three useful ping data patterns that expose line problems include the
following:
0x0000 - Line-code mismatches
0xFFFF - Repeater power problems
0x4040 - Timing problems
The 0x4040 extended ping pattern also enables you to detect jitter and
wander. T1 phase variations greater than or equal to 10Hz are considered
jitter, and variations less than 10Hz are considered wander.

example:
RouterHostname#ping
Protocol [ip]:
Target IP address: XXX.XXX.XXX.XXX
Repeat count [5]: 50
Datagram size [100]:
Timeout in seconds [2]:
Extended commands [n]: y
Source address:
Type of service [0]:
Set DF bit in IP header? [no]:
Validate reply data? [no]: y
Data pattern [0xABCD]: 0x4040
Loose, Strict, Record, Timestamp, Verbose[none]:
Sweep range of sizes [n]:
Type escape sequence to abort.
Sending 50, 100-byte ICMP Echoes to XXX.XXX.XXX.XXX, timeout is 2 seconds:
Packet has data pattern 0x4040
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Success rate is 100 percent (50/50), round-trip min/avg/max = 8/9/24 ms


Brad Dodds
WAN Engineer
NCS MOREnet




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