Group,
   Hoping that someone can help me out with a VoIP QoS issue that I am
currently dealing with. I work for a service provider, and I am currently
troubleshooting a VoIP over frame relay quality complaint. My end user has a
768K host with four 256K drops dedicated solely to VoIP traffic. My customer
states that he experiences intermittent jitter on his calls, but they follow
no real pattern. We have had his vendor place test calls, and sometimes 7
simultaneous calls can
go through fine while 3 simultaneous calls will experience poor call quality
and excessive jitter. The end user's vendor is of no real help with this
issue stating that his configurations are fine and the trouble must be with
the WAN link.
   I have verified that the entire network is clean, no T1 performance
monitor errors , no input errors on the customer's serial interfaces, and no
input errors to my frame switch. No apparent utilization issues, the host
averaged 50% port utilization during a 24 hour sniff. We have also verified
the drops are not receiving any FECNs or BECNs. I have a copy of the
customer's router
configurations and his map-class statements appear to be correct as well.
His CIR and MINCIR are set to match the frame relay PVC CIR in my network
(which I believe means that he has configured the statements to prevent any
bursting, please correct me if I am wrong).
   On to my question. The only discrepancy I find with this customer's
configuration is his queuing. On all four of his drop routers he has
configured WFQ, on his host he has no queuing specified. Could this be the
cause of all of his problems? Would WFQ be the most desirable method? What I
have read in the past led me to believe that a fragment statement in the
map-class was the most
desirable because it activated the dual-FIFO feature on the physical
interface. I do not have a great deal of experience with VoIP so all I have
to go on right now are theories. Any direction is greatly appreciated.

Thanks,
Steve Lamb
CCDA, CCNA



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