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Position : ECM Application Support Specialist Location: Portland,OR Duration : 2+ Months *Must Have Skills: * · Minimum five years experience in IT. · Strong understanding of IBM Content Manager software and Tivoli Storage Manager including installation and configuration. · Strong troubleshooting skills with a proven record of resolving serious system problems through vendor liaison. At a minimum, experience of taking system / application process dumps is expected. · Able to assess and tune system performance. · Understanding of Enterprise Content Management technologies. · Documentation experience (procedures, system topology etc) · Strong written and spoken communication skills with the ability to express technical concepts to both technical and non-technical audiences. · Strong customer focus and experience of working for highly demanding customers in a high-pressure environment. · *Desired Skills: * · Experience with IBM/OnDemand a plus. · Experience with DB2/UDB · Experience with PVCS and Autosys · Experience with Korn and Perl scripting · Project management experience and understanding of processes · Experience at a global financial organization *Job Roles / Responsibilities: * · Five or more years experience with Enterprise Content Management solutions, a minimum of three years with IBM Content Manager support and Tivoli Storage Manager · Generalist in UNIX support ( AIX and Solaris) · Resolution of 2nd line application and system support issues · Follows defined problem management processes for service outages · Troubleshoots root cause of problems through liaison with internal teams e.g. WMA-IT Application Developers, DBA’s, Storage teams, external vendors and Engineering team. · Bring system changes into Production and performing initial implementations · Implementing high-risk changes, e.g. application Patches, software upgrades · Server builds and roll-outs · Some automation/scripting · College Degree (BA/BS or equivalent) Location-Stamford,CT Duration-Contract/C2H/FT Regards, Regards, RAJ International Business Solutions Ph No- 732-981 -0450 Ext 410 *[email protected]* www.ibs-nj.com -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/citrix-and-sap-problems?hl=en.
