Hi, Please check and let me know
Kindly Mail me at : [email protected] Urgent Req Role: Configuration Manager- ServiceNow Location: Sterling, VA 20166 Duration: 6 Month Mode of interview: phone then onsite Replacing one of her contractors; she is motivated to move fast, needs someone to start quickly. Bonus/ideal is if they’ve done some of that management work as well but that’s not required Company Bio: First real-time provider of cloud information services and data (General tech stacks: Openstack, Big Data, AWS, Heroku, Groovy, Java, noSQL, node.js, etc.). Responsible for maturing the Configuration Management practice within company's Infrastructure & Operations. - Engineer and administer service management processes for asset and configuration management - Define technology requirements for asset and configuration management (e.g. CMS/CMDB) - Model data repositories and key relationships (e.g. system to service mappings) - Ensure service asset and configuration repository data integrity - Ensure accurate assessment of the service risk and impact of proposed changes - Ensure accurate assessment of the service impact of system failure - Ensure accuracy of financial asset data in CMDB and IT Asset (ITAM) repositories - Identify critical success criteria's and develop/report on KPI's that adequately measure success - Manage a continual improvement plan for configuration & asset management skills, processes and technologies *Required Experience:* - Experience and strong subject matter expertise with IT Service Management processes including Configuration Management, Change Management, Incident/Problem Management, and Release Management - Experience with Agile, and Continuous Integration/Delivery/Deployment development methodologies - Experience with quality assurance standards such as ISO and SOX - The ability engineer/execute on process in support of strategic direction - The ability to interact with regulatory bodies such as internal and external audit agencies - The ability to operationalize processes and tools from requirements through engineering and deployment - The following are also required; - Excellent influencing skills. - Strong people management and people development skills. - Good interpersonal and employee relations skills in managing global resources. - Strong process and organizational skills. - Configured Service-Now toolset in accordance with ITIL best practices to support Configuration Management. - Created ITSM data models, collected and defined the requirements for implementation with Service-Now toolset. - Established Configuration Management culture by working with owning teams to ensure they are managing configuration information of their assets, including overseeing audit reporting and compliance dashboards. - Developed IT Service Management KPIs, audit reporting, and compliance dashboards to evaluate effectiveness and efficiency of ITSM processes. - Developed ITSM Policies and Methods & Procedures documentation. - Worked with the process owners to integrate the CMDB information into Asset Management, Incident Management, Change Management, Service Requests and other ITIL processes. - Expanded the CMDB definition to include the following: Storage Devices and Relationships, Database Configuration Items, Applications Dependency mapping, IT Asset Management. Thanks Abhishek [email protected] 201-620-9700*118 Apetan Consulting LLC -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
