Hi Associate,
This is Atul from TRG and we have requirement for the
Position Helpdesk Support. I am sending the Job description to you. If you
interested than please reply me with your updated resume.
Please Share Profile [email protected]
<http://sourceinfotech.com/>
*Position:** Helpdesk Support*
*Location: **Omaha, NE*
*Duration: **Permanent (Full Time)*
*Job Description : *
2 to 5 years in a Onsite Support/Service Desk environment in a corporate
environment
Perform all onsite installation, configuration, repair and maintenance of
desktop, laptop, Tablets, mobile device and related software. Diagnose and
configure basic network, port Activation and deactivation at all SHC
clinics.
Provide administrative support and management for Active Directory and
Citrix base EPIC account for SHC and ensuring SLA target are met.
Be the first point of contact for the end users for all technical issues/
service requests
Create incident and service requests
Provide troubleshooting and technical support via phone, web based tools
and email
Provide Voice based and remote Technical Support to end users for all
standard desktop issues
Carry out troubleshooting/ OS and Application installations through remote
management tools
During problem escalations, act as a liaison between various Tiers /
Vendors / Production Support Teams.
*Desired Skill Sets: *
Fluent in Spoken English Language
Strong written English and interpersonal skills
Field Support required
There will be little travelling to client places
Must have strong experience in comprehending user requests and carrying out
required technical support through remote support tools
Experience in Troubleshooting Desktop / Laptop / Printers / Scanners /
PDA's / iPad / iPhone/ Peripherals / Generic PC Software’s
Must excel in a fast-paced, agile environment where critical thinking and
strong problem solving skills are required for success.
Mist have prior experience in managing service desk support and knowledge
of a industry leading service desk management tool/Ticketing systems
Thanks & Regards,
Atul Singh | Technical Recruiter
Technology Resource Group Inc.
1700 Park St, Unit 212, Naperville IL, 60563
Office: 408-709-1760 Ext : 9749
atul.ustrg *Y Mail*: atul.ustrg | Fax: 408-884-2409
[email protected] | www.tresourceinc.com
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<https://www.linkedin.com/pub/atul-singh/53/503/220>
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