*Note: Please Share your consultant updated profile to hari.pra...@eaglenetworksolutions.com <hari.pra...@eaglenetworksolutions.com>*
*Hi,* Hope you are doing well, Please find the below requirement and if you are comfortable and interested please send your updated profile along with below details ASAP to move forward with submission process. *Job Title: TechOps - Operations Analyst - Mid levelLocation: Reston, VADuartion: 6+ Months Contract to Hire* *Mandatory Skills:* Strong data analysis skills with Production support. Advanced SQL skills. Do not send candidates if they cannot write advanced SQL code. *Responsibilities* • Analyze and understand College Board systems and applications in order to diagnose and resolve problems that occur with them. • Interact with Business users, Technology staff and Vendor partners to support and troubleshoot College Board operations. • Assist in the development and maintenance of the procedures to manage and ensure successful operations of College Board systems. • Support development efforts related to vendor data flows and operational data quality. Work with the business process owners, vendors, and Technology staff to ensure that data requirements are well understood and documented. • Develop, enhance, and maintain process and issue documentation. • Demonstrate continuous effort to improve operations, streamline business processes, and working cooperatively and jointly to provide quality member service. • Facilitate the restoration efforts for all high severity and high impact incidents sometimes requiring off-hours support. • Manage incident communications across a diverse audience up to and including senior executives. Document, maintain, and communicate information specific to incident management initiatives including: Incident Management (IM) processes, standard operating procedures, service level agreements, incident response metrics and incident review sessions. • Maintain open communications with business process owners keeping them aware of operational situations that may impact their respective areas. • Perform proactive problem management and incident trending to eliminate future incidents. • Assist in the development of tools to support operational processes. • Should be willing to support off hours. • EAD/ Green card/US Citizen only. *Required Skills:*Qualifications* • Bachelor’s Degree in engineering, operations, or related technical field. (or equivalent experience) • 5 years of experience in operations or data analyst in production support or systems design/development roles • Experience troubleshooting enterprise software or technical services • Advanced database knowledge is necessary including the ability to write SQL statements including Oracle PL/SQL, knowledge of relational database concepts and methods of database access. • Familiarity with Linux/Unix and shell scripts Additional Requirements • Strong analytical thinking and structured problem solving skills, and knowledge of analytical tools. • Solid organizational, time and task management skills • Ability to work closely with highly technical database, development and infrastructure staff including high degree of comfort with IT artifacts and terminology (e.g. E-R diagrams, data dictionaries, interface specifications use cases) • Ability to effectively communicate complex issues in writing and orally at appropriate levels of detail for business stakeholders and technical teams. • Flexibility and desire to quickly adapt to new methods, situations, and various requirements • Understanding of and experience with software development and deployments • Ability to effectively handle multiple situations simultaneously • Highly collaborative individual with ability to influence others and build strong professional relationships. *Preferred Skills:**Able to lead the production issues across mutiple teams Excellent communication skills *Education/Certifications:** • Bachelors Degree in engineering, operations, or related technical field. (or equivalent experience) *Thanks and Regards* *Hari Prasad* *Eagle Network Solutions INC* *E-Mail: hari.pra...@eaglenetworksolutions.com <hari.pra...@eaglenetworksolutions.com>* *www.eaglenetworksolutions.com <http://www.eaglenetworksolutions.com/>* -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to citrix-and-sap-problems+unsubscr...@googlegroups.com. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. Visit this group at https://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
