*Hi,*
*Please reply to ,* * vin...@1pointsys.com <vin...@1pointsys.com>* *Position: KRONOS and INFOR or Lawson engineer * *Location: **Fairfax, VA* *Duration: 6 months+* *Need USC/GC/EAD/TN/E3 Candidate Only* The resource will provide support of all the solutions in scope, including the following elements: • Cyclical upgrades will be considered part of the Support. (such as Infor/Lawson V10) • *Custom Modification Management and Support: Manage and support changes that will affect Infor/Lawson and Kronos applications, including custom COBOL 4GL and SQL coding. The resource will work with Inova Health System (IHS) on release schedule planning and execution of approved changes.* • Database Management and Support: Analyze and maintain optimal database (DB) performance, *provide recommended Infor and Kronos DB settings *and review with IHS DBA team • Technical Upgrades: Perform planned upgrades and patches following Software Development Life Cycle (SDLC) practices to all environments working in collaboration with IHS • Daily Operations Support Monitoring and Notifications: Provide monitoring of system resources, logs and provide proactive notifications and action on all events critical to daily and after hour’s business processes. Provide weekly status reports on overall system health and performance to IHS management. • Service Coordination and Planning: Provide support services for on/off hours, emergency and scheduled/unscheduled outages directly or indirectly related to but affecting the supported systems. • Level 2 Helpdesk: Second Tier support to the IHS Help Desk for all end users and IT requests with escalation and incident case management thru Infor Xtreme Support, Kronos Global Support and IHS’s Support Management system. This will include planned after hours and weekend project support activities. Provide weekly summary. • Support and Development Coordination: Planning, development and execution of all tasks and documentation for application enhancement and break/fix development activities and/or projects undertaken by IHS along with any associated support task needs. Maintain up to date system version and patches. • Performance Tuning: Evaluate, test and upon approval, perform tuning activities to the supported systems, including Infor/Lawson and Kronos required third party applications such as WebSphere. • Disaster Recovery Activities: Evaluate, enhance, test and support Disaster Recovery exercises and manage Disaster Recovery event activities under IHS supervision. Plan and execute twice annual, Disaster Recovery testing activities. Maintain a log of all Disaster Recovery activities and provide a summary report to IHS management. • System Technical and Procedural Documentation: Review existing documentation and provide updates and or additional documentation for the procedural and technical administration of Lawson and Kronos applications to include but be not limited to scheduled maintenance tasks, user administration and security. Documentation should be reviewed and updated every six (6) months. This will include software and hardware versions associated with all supported systems. • Audit Assessment Support: Provide support to IHS management in gathering data, compiling reports, and review remediation of audit findings on Lawson and Kronos, based on internal or external audit findings. • 24/7 Systems Health Monitoring: Monitoring of all Infor/Lawson and Kronos systems health status, with immediate notifications on identified problems with production systems. Provide notifications to IHS management on identified concerns, severity and suggested steps to resolve problems, for approval. Utilize IHS or approved third party tools for monitoring and alerting purposes. • Incident, Problem and Change Management: Provide incident, risk and problem identification along with root cause identification and proposed remediation plan for review by the IHS Change Review Board or IHS management. The resource shall follow IHS’s Change Management policies and procedures prior to remediation. *Vineet Mishra* *Technical Recruiter* 1 Point System LLC Unit 103, 206 N College St, Pineville, North Carolina, 28134 *P*: *803-317-2541* *E* : vin...@1pointsys.com -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to citrix-and-sap-problems+unsubscr...@googlegroups.com. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. Visit this group at https://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
