*Note: Please Share your consultant updated profile to hari.pra...@eaglenetworksolutions.com <hari.pra...@eaglenetworksolutions.com>*
*Hi,* Hope you are doing well, Please find the below requirement and if you are comfortable and interested please send your updated profile along with contact details ASAP to move forward with submission process *Job Title: Business Process Analyst/Scoring Analyst* *Location: Reston VA* *Duration: Long Term* *Job Description:* • Support the *Business Process Owner for Scoring Operations*. • Work with Tech Operations and the College Board IT development staff responsible for developing systems and tools to manage the scoring activities • Support *full cycle scoring and operations vendor management* process design and definition. • Support *scoring operational processes* • Support detailed vendor readiness review process design and definition • Hands-on approach to lead root cause analysis and remedy implementation when *SLA*’s are not being met or *non-SLA* related issues arise • Identify and develop additional operational metrics to measure performance, quality and the cost of doing business • Manage centralized communications of scoring operational issues during the *On Time Window *or otherwise • Lead scoring continuous improvement efforts within both College Board and vendors • Evaluate current systems to identify process gaps; write design requirements for implementation. Write test plans, acceptance criteria; execute testing and oversee validation • Travel to vendor’s locations as needed *Required Skills:** Requires technical and business knowledge in multiple disciplines/processes. Typically possesses 5 to 7 years of relevant work experience. *Experience:* Strong operations management experience, including the direct management and oversight of vendors performing mission critical operational functions Experience and expertise in managing business process outsourcing Experience and expertise with process quality (*Six Sigma green belt or higher a plus)* Experience in managing operations processes for information intensive industries strongly desired. Experience with the operational aspects of assessment scoring (educational or professional in nature) a plus; other relevant industries may include financial services (e.g., trading networks or exchanges; high volume real-time financial data publishers) Strong project management experience preferred (e.g., *Project Management Institute certification)* Strong process design experience 4 + years experience in a *vendor management role* is preferred. Experience in a *high-volume data and transaction intensive processing operation is highly preferre*d Experience developing and monitoring performance metrics is required. *Related Skills & Other Requirements:* Ability to manage relationships with multiple levels of management Highly collaborative individual with ability to influence others and build strong professional relationships Flexibility and desire to quickly adapt to new methods, situations, and various requirements Working knowledge of project planning and tracking software and other project management methodology tools Excellent group facilitation skills Contract negotiation skills Strong analytical thinking and structured problem solving ability Excellent communication (writing, speaking, presentation) Strong interpersonal skills Computer literacy, including Microsoft Office applications Familiarity with SQL preferred Solid organizational, time & task management skills Ability to effectively handle multiple situations simultaneously Ability to work independently and as part of a team *Education/Certifications:** Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. *Thanks and Regards* *Hari Prasad* *Eagle Network Solutions INC* *E-Mail: hari.pra...@eaglenetworksolutions.com <hari.pra...@eaglenetworksolutions.com>* *www.eaglenetworksolutions.com <http://www.eaglenetworksolutions.com/>* -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to citrix-and-sap-problems+unsubscr...@googlegroups.com. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. Visit this group at https://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
