*Hi Please lookup the below position and if you feel comfortable ,then please send me your updated resume*
*Title: Helpdesk Support* *Location: Omaha, NE* *Interview: Skype & Phone* *GC, USC Only* *Job Description:* · 2 to 5 years in a Onsite Support/Service Desk environment in a corporate environment · Perform all onsite installation, configuration, repair and maintenance of desktop, laptop, Tablets, mobile device and related software. Diagnose and configure basic network, port Activation and deactivation at all SHC clinics. · Provide administrative support and management for Active Directory and Citrix base EPIC account for SHC and ensuring SLA target are met. · Be the first point of contact for the end users for all technical issues/ service requests · Create incident and service requests · Provide troubleshooting and technical support via phone, web based tools and email · Provide Voice based and remote Technical Support to end users for all standard desktop issues · Carry out troubleshooting/ OS and Application installations through remote management tools · During problem escalations, act as a liaison between various Tiers / Vendors / Production Support Teams. *Desired Skill Sets: * · Fluent in Spoken English Language · Strong written English and interpersonal skills · Field Support required · There will be little travelling to client places · Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools · Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software’s · Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success. · Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systems *Archana* *Technical Recruiter * *Amiga Informatics Pvt. Ltd* Email ID- [email protected] Direct Number- 516-666-8045 X127 [image: amiga] *P *Let's Go Green... think before you print! This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail, delete and then destroy all copies of the original message. -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
