*Please do not change the Subject while replying to this email.* Greetings ! Kindly help me with your available consultants on below mentioned position.
Please send resumes to *[email protected] only* *Title: ITSM Consultant** * Location: Chandler, AZ Duration: Long Term Start Date: ASAP *Must to have Migration exp. from Remedy to Service Now Application.* *Job Description:-*** The functional consultant has to understand the ITSM Tool modules they are implementing and the set up and configuration options available, the key skill is being able to map the requirements of the customer to the capabilities of the ITSM Tool. 1. Functional consultant is responsible to prepare the ITSM Tool Application data with well defined taxonomy standards. He is also responsible to prescribe the data management solution including the user profile management in ITSM Tool. 2. Before starting configuring future ITSM processes in ITSM Tool, Functional Requirement or Functional Specification document must exist; this documentation can be also the result of mapping and gap analysis. 3. Sometimes Functional consultant is also expected to prepare test scripts for testing the configured scenarios. Testing may also include Unit testing, System Integration Testing, Performance Testing, User Acceptance Testing, or any client specific testing. 4. A configuration document showing all the setting done by the consultant is also comes under the area of role & responsibilities of consultant. 5. End user manual and user training is also expected from Functional Consultants. 6. There will also be interaction with other modules consultants for example the close interaction between Incident management and Event management will require extensive collaboration for data transfer and action triggers from Event management System in a different system to Incident management bin ITSM Tool. 7. A Functional consultant has to be a good communicator he has to communicate with process owner (Normally customer role), ITSM Tool implementing team/Technical consultant and his project leader. Written communication skill is to be demonstrated by a functional consultant to e-mail to different groups, documentation about the ITSM Tool. Verbal communication is to understand the requirement, interact with customer, to explain and convince the customer. *Minimum Skills* At least 6 years of experience in any service delivery area Implementation experience of at least one of the enterprise class ITSM application such as BMC Remedy, Service-Now, HPSM, CA etc Very Good communication skills Very good documentation skills using Visio, and MS Office tools Thanks, *Deepak <http://www.linkedin.com/?trk=hb-0-h-logo>* *IDC Technologies, Inc.** 1851 McCarthy Boulevard, Suite 116,Milpitas, CA, USA, 95035 Phone: 408-457-9399 Extn: 2005| Fax: 408-608-6088 Email: [email protected]* *| Web: **www.idctechnologies.com*<http://www.idctechnologies.com/> *ISO 9001-2008 Certified* *YM: dpk_staffing **GTalk: dpk.recruiter* -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/citrix-and-sap-problems?hl=en.
