Hi ,
Greetings…!!! Please send resume to [email protected] OR contact 703-348-2872 This is *Ron Sally* from *Elegant Enterprise-Wide Solutions, Inc*. (company founded in 2001); we are a IT consulting and staff augmentation firm working hand in gloves with government (federal, state, county) and lot of commercial clients directly. Our success is result of our philosophy of sharing most of bill rate with consultants so that people who make it happen get most of it. We have a job position and have really liked your resume for this position and feel that you will be a great match and an asset if hired. Please review below the full job and let me know if interested. If you are not available for this position and know someone, we do have a great referral plan wherein we provide $500 to1000 as referral in case the consultant is placed and depending upon period of billing. Any referral of yours, that we place, is extra cash in your pocket! *Position: Business Analyst* *Duration: 12 Months +* *Location: Columbia, SC * *Client & Location: State of South Carolina- Department of Health and Human Services* *Job Description:* *Required Skills:* - Minimum of 2 years helpdesk management experience - Minimum of 3 years of experience in healthcare insurance IT ticketing and helpdesk systems performing duties such as those described in the “Daily Duties/Responsibilities” section above - Superb written and oral communication skills, including the ability to give presentations to executive management. Strong proficiency in English is required. - Minimum of 3 years of experience working with a helpdesk support team. - Minimum of 2 years of experience with supporting common business applications, such as Microsoft Office, web applications, etc. - Experience developing operational processes and procedures for customer service and/or user support. - Experience with performance- or measurement-driven process improvement. - Impeccable integrity. This project will have very high visibility and will impact significant expenditures of public funds. Candidates must be confident with their abilities to make correct decisions and the courage to speak out when necessary. - Willingness and ability to effectively engage with people and organizations on a continuous basis. *Preferred Skills:* - Medicaid eligibility system/business operations experience - Experience in standing up and/or operating a large helpdesk - Experience with IBM/Curam Technology frameworks, or Java/Oracle frameworks generally - Experience as part of a large outsourced IT project. - Experience in documenting processes and procedures for external review and operational readiness - Experience overseeing a project with a broad and diverse collection of stakeholders including building stakeholder understanding - Experience developing and implementing customer satisfaction surveys and associated analysis to improve performance. *Daily Duties / Responsibilities:* The Helpdesk Coordinator will assist the Project Director and Project Manager by planning and developing helpdesk operations for the Member Management Project. The Helpdesk Coordinator will manage the help desk staff supporting the Eligibility &Enrollment Member Management System during and following its roll-out statewide to the SC DHHS regional and county offices. The Helpdesk Coordinator will manage the distribution of tickets within a commonly shared ticket queue, manage and maintain a knowledge repository of support methods, define a ticket support hierarchy, and respond to particularly complex tickets escalated to upper management. Specific duties include: · Manages a staff of Helpdesk support personnel, some of whom are remotely based, to ensure that all tickets are responded to within a timely fashion. · Define standards and metrics to monitor incoming ticket response time, adhering to and assisting in defining an internal service level agreement regarding staff support. · Defining and implementing a tier-based ticket response system that prioritizes the attention of front-line staff according to ticket complexity, with defined standards of escalation to more senior support staff. · Perform analysis of overall ticket trending patterns to identify trends in compromised functionality, isolate root causes, and provide remedies to address statewide operations. · Design a specification or specify key design elements of a knowledge repository, making available white papers, help files, and other technical resources in addition to a searchable index of previous tickets that help desk staff can utilize to support their user base. · Compile and maintain metrics and reports regarding incoming tickets over discrete periods of time, ticket escalation and resolution rates, and other metrics as necessary to ensure satisfactory ticket operations. *If interested, Please send your updated resume with rate expected for this position along with the following details ASAP.* · Full Name: · Location: · Contact: · Email: · Availability: · Ready for Relocation: · Rate: · Visa Status ( H1B/EAD/GC,US Citizen): · H1B Visa Holder Details& Visa Expiration Details(For H1B Candidates/Post H1B EAD only) : · Year and Month of Under graduate degree with Major( B Tech in Computer Science ,B.S Computer Science etc.) : · Year and Month of Graduate degree with major( MCA,MS in Computer Science, MSc in Computer Science etc.) : For verification purposes, a copy of the work Visa and degrees of the candidate will be required for H1B/EAD/OPT candidates. *Client prefers Skype interviews. We validate work eligibility using e-verify*. * * *Ron Sally* (703) 348-2872 ( *Email is the best way to reach me*) Elegant Enterprise-Wide Solutions, Inc An SBA 8(a), ISO 9001:2008 Company Prime on GSA Schedule 70, 8(a) STARS II, eFAST, Seaport-e& many state/Local Contracts http://www.elegantsolutions.us -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/citrix-and-sap-problems?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
