*[email protected] <[email protected]>* *Contact Center Reporting experience and Business Systems Analyst experience or 5+* *years of experience as a contact center engineer or application consultant.*
Employment Type: Contract Client: Assurant Solutions – Atlanta City: ATLANTA State: Georgia Status: *Accepting Candidates* Description: *1/21/2014 - Open * * CANDIDATE CAN WORK REMOTELY!* - *RESPONSIBILITIES: *Cisco Contact Center reporting and metrics - take Contact Center data and put into reporting - make recommendations for future state reporting/best practices/help train staff to understand Contact Center reporting - *LENGTH: *6 month contract only with option to extend - *LOCATION: ** 100% Telecommute or any of their offices* *JD:* Are you a ** *Contact Center Reporting Technical Consultant* looking to leverage your skills on a 6+ month contract with a leading Fortune 500 company, where you can work 100% remote (telecommute) or out of one of their nationwide offices? The Contact Center Reporting Technical Consultant’s primary role is to work with Cisco UCCE/CVP and CUIC and produce reporting and metrics. You will take contact center data and put it into reporting, make recommendations for future state reporting, best practices, and help train staff to understand Contact Center reporting. You will contribute broad experience and a high level of expertise in business processes and system functionality. Requirements: - * Contact Center Reporting experience and Business Systems Analyst experience or 5+ Years of experience as a contact center engineer or application consultant.* - Cisco UCCE/CVP and CUIC experience (preferrably application development/administration). - Ability to adapt to a variety of project team roles, such as analyst, tester, documentation writer, trainer, team lead or mentor, and work well with business sponsors. Helpful skills / experience to have: - Project Management or Business Analyst experience or certification. - Java, Exony, or Aspect experience is highly desirable - Experience analyzing and mapping ACD elements from Aspect to Cisco for call reporting purposes is highly desirable. -- *Best Regards,* SAM | Technical Recruiter | http://www.emittance.net [email protected] <[email protected]> | 469-718-7383(work) | G-Talk:sam.professional007 -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/groups/opt_out.
