Hai Friend, Hope you are doing great ,
Please find the below requirement... Please send me your consultants updated resume and contact details to speed up the process ... Please send me as soon as possible please .... *Job Title : Certified Project Manager* *Location: Madison, WI* *Duration: 4+ months* *Industry: Government* *Submission Deadline: 2/21 close of business* *First interview can be by phone. Must be available for a final face-to-face interview* *Job description ::* *Description* *The State of Wisconsin, Dept. of Administration (DOA) is seeking a highly experienced service desk consultant to review our existing enterprise help desk service, analyze the operation's effectiveness and develop a project plan to include design, development of options for service improvement. The enterprise service desk supports internal and external clients statewide utilizing a wide variety of computing services. This position would be responsible for transforming the current catch and dispatch service model to a knowledge centered support service model. This review will need to include all functions from contact inception through effective resolution and satisfaction measurement. The ideal candidate would have experience creating and/or re-engineering a service desk to include activities such as: * Migrating from a Call Back to a Real-Time support model * Development and implementation of knowledge centered support * Definition and implementation of operational metrics * Definition and implementation of customer satisfaction metrics * Establishing process for communicating outage/emergency activities to multiple levels of the organization. * Design and implementation of escalation policies and procedures. * Determining staffing requirements * Defining staff training needs and establishing training programs. * Defining support strategies * Implementing productivity tools * Setting service level expectations * Support center consolidation * *Qualification* *Rating* *Administration - Business Writing* *Service Level Agreements/Memoranda of Understanding development* 3 out of 5 and 1+ Yrs. *Administration - Customer Service* *Customer service management ** 5 out of 5 and 5+ Yrs. *Service delivery management ** 5 out of 5 and 5+ Yrs. *Administration - Project Management* *Project Management ** 3+ Yrs. *Administration - Resource and People Management* *Performance measurement (e.g., Balanced Scorecard)* 3 out of 5 and 1+ Yrs. *Problem/incident management ** 5 out of 5 and 4+ Yrs. *Process management (e.g., ITIL) ** 4 out of 5 and 4+ Yrs. *General Competencies* *Excellent organization, analytical, and communication skills* *Information Technology - Architecture* *Experience in organizational Change Management process design and execution.* 2 out of 5 and 1+ Yrs. *Thanks & Best regards * * Rao * * Oberon IT, Inc.* 1300 W. Walnut Hill Lane, Suite: 263, Irving, TX. 75038 Email :: [email protected] Gtalk :: chen.itrecruiter Desk :: 972-607-4553 Ext# 301; Fax: 1-800-218-2820 [image: OBERON IT.jpg] www.oberonit.com -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/groups/opt_out.
