Hello, Greetings from Infovisia,
We have an interesting opportunity for you with our *DIRECT CLIENT*. The position & the requirement details are mentioned below. If you are not interested in this position, Please let me know if you have any friends who would be interested...... *Job Title: Serviceability Escalation Manager/Case Manager* *Duration: 12 months* *Location: **Redmond, WA* Required qualifications include: · 5+ years information technology role experience. · 2+ years of Support (Preferred), Active Directory, Systems Development, Network Operations, or Customer · Hands on Enterprise Customer Support Experience. Preferably account management experiences for small to medium enterprise. · Excellent Communication Skills, both written and verbal. Service related experience: · High proficiency levels in the following competencies: a. Troubleshooting b. Analytical problem solving c. Building customer/partner relationships d. Cross-boundary collaboration e. Customer advocacy f. Technology expertise · The ability to communicate with product development, hosting and other internal organizations at the appropriate technical depth · The ability to work with minimal management supervision · Exceptional customer service and overall communication skills, including technical writing · A strong knowledge of the Microsoft Windows platform Preferred qualifications include: Expertise in at least one of the following technical product areas : a. Exchange 2003-2007 / Outlook b. Exchange Hosted Services (EHS) c. SharePoint Portal Server 2003 and 2007 d. OCS/Communicator e. Live Meeting · Understanding of networking, protocol analysis · Previous Partner/Vendor service delivery experience · Understanding of application deployment in an enterprise environment · MCSE or equivalent is a plus · Additional network certifications (e.g. MCSA, CCNP, CCNA, A+) · Bachelor degree in a technology/Computer Science discipline (equivalent work experience considered ) *Thanks AND Regards* *Katie* *Business Development Manager | Infovisia, Inc. | **[email protected]*<[email protected]>* | *Phone : (312)544-0126 | Fax: 866-452-2859 http://www.infovisia.com -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
