*Position: Citrix Systems Engineer*
*Location: TN – Chattanooga * *Duration: 6 months* *Qualifications:* Education • Bachelor's degree in a computer-sciences related field, or equivalent years of experience is required. Equivalent years of experience are determined as one year of technical experience for every year of college requested. Experience • Seven (7) or more years experience as a Citrix Systems Engineer • Extensive experience in the analysis and design of enterprise systems, as well as in troubleshooting and providing technical support for these systems. Skills/Certifications • Appropriate technical certifications are a plus. • Excellent oral and written communication skills. • Proven ability to direct enterprise-scale technical projects. *Responsibilities:* • Serves as top-level technical expert in the analysis, design, implementation, and maintenance of all assigned systems, responsible for their overall security, integrity and reliability. • Oversees the implementation of system upgrades and modifications, including planning, testing, scheduling and coordination. Ensures that change management and defined security procedures for all assigned systems are executed in accordance with I/S policies and procedures. • Minimizes service interruptions through early identification and resolution of problems. Analyzes monitoring and maintenance data and implements changes as required to achieve optimum performance. Makes recommendations for resources required to maintain and/or expand service levels. • Develops, maintains, and oversees a schedule of system backups and test restorations. Ensures that the business recovery plan for assigned systems adequately addresses BCBST’s requirements and established time frames. • Oversees all support and problem management activities, provides tier-three support and guides less experienced staff in problem resolution. Reviews and analyzes problem-management data, in aggregate, to identify issues and trends directly affecting the quality of services. • Drives the development, implementation, and maintenance of all policies, procedures, and standards pertaining to assigned services and systems, ensuring their conformance with industry-defined best practices. Oversees the maintenance of all operating records, and coordinates the production of assigned systems and services management reports, ensuring the accuracy of the data and the relevance of report metrics. • Provides general oversight of all projects pertaining to assigned systems. May serve in the role of project lead, assuming responsibility for oversight of most or all aspects of a project. Undertakes research and/or evaluation projects as assigned, providing formal documentation of findings and conclusions according to established department standards. • May function in the role of core team lead, with duties of instructing, directing, and checking the work of team members. Regards, [email protected] -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
