Hello Friends, Hope you are doing great. Please go through the below mentioned requirement and let me know your interest. Please share the profile at a...@tresourceinc.com asap.
* Job Title: Operations Analyst* *Location : Columbia, MD* *Duration : 6+ Months* Responsibilities: • Monitor system and network alarms • Perform research, analysis and isolation of alarms that require escalation, additional research and/or triage. • Assist Systems Engineering, Network Engineering, and the Database Administration group in systems maintenance tasks. • Develop and publish knowledge base solutions. • Participate in the deployment and the change management process of software and services in the production environment • Provide leadership to team through technical skills, interpersonal skills and coaching. • Adhere to Service Levels Agreements (SLA), Operational Level Agreements (OLA) and internal processes. • Track all interactions within ticketing system. Route tickets to appropriate internal departments for further assistance. • Escalate issues in a timely manner. • Attempt to resolve majority of issues on first contact. • Develop/enhance processes to be more effective and efficient. • Identify solutions and/or improvements to problems/processes/workflow. Qualifications: • 5+ years networking and systems support experience. • Strong understanding of LAN/WAN environment and troubleshooting. • Strong understanding of TCP/IP, DNS, and internet protocols. • Experience with router and switch infrastructure. • Experience with a variety of network monitoring and administrative tools like New Relic and Splunk. • Experience with Oracle products and architecture • Experience with environment and services testing • Experience with SQL • Previous experience in a Network Operations Center. Thanks and Regards Ajay Agarwal Tecnology Resource Group Inc. 3736 Hills-Dale Court Santa Clara,CA Desk: 408-933-9520 Office: 408-709-1760; Ext: 996 Fax: 408-884-2409 Email: a...@tresourceinc.com Gtalk : ajay.bharatendu YIM : bharatenduajay -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to citrix-and-sap-problems+unsubscr...@googlegroups.com. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. Visit this group at http://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
